Skip to main content

Why is my Arlo camera offline?

Many of the best security cameras are produced by Arlo, which includes a variety of products designed for both indoor and outdoor use. They’ve grown increasingly popular over the years thanks to their easy installation process, impressive resolutions, and versatile smartphone app — allowing users to quickly get them placed on their property and working exactly as needed. However, some users have been running into an issue that puts their Arlo camera offline, essentially rendering it unusable.

If you’ve run into the issue, here’s how to figure out why your Arlo camera is offline, along with a few tips on how to fix the problem.

Start with the basics

The Arlo Essential Indoor Camera Gen 2 on a countertop.

If your Arlo camera is offline, the first thing to do is start with your Wi-Fi router. Check to make sure your router is connected to the internet and that you’re not getting any errors. Consider cycling your router by unplugging it from the outlet, waiting a minute, then plugging it back in. You’ll also want to make sure your camera hasn’t been moved recently, as placing it too far away from your router could cause connection issues.

Try cycling your Arlo camera

Arlo Essential Indoor Security Camera on table
John Velasco / Digital Trends

No luck after turning your router on and off? Then consider trying the same with your Arlo camera. Like all electronics, this simple step has been known to fix a variety of issues with Arlo cameras — especially if they’ve been running for months without a break. If you’re using a battery-powered camera, remove the battery, wait a minute, then reinsert it. If you’re using a wired camera, unplug it, wait a minute, then plug it back in.

Check the temperature of your camera

The Arlo Essential Spotlight 4 outside in the elements.

Many Arlo cameras are designed to tolerate the great outdoors, but none are rated for use in extreme conditions. If you’re out in the summer heat of Phoenix or the extreme cold of Fairbanks, your Arlo camera will run into issues. This could manifest in the form of your product going offline. In this case, simply move your camera to a more temperate location until it returns to room temperature.

Check your Arlo accessories

The Arlo Essential Indoor Camera (Gen 2) with the Privacy Shield enabled.

Arlo doesn’t recommend using third-party accessories such as power cables or solar panels, as these often result in compatibility issues. If you’ve recently installed other gear, consider removing it and checking to see if your device goes online. Arlo offers plenty of optional accessories, so if you want to expand your system, be sure to check out its collection.

Perform a factory reset

The Arlo Essential at night.

If all else fails, you may have to perform a factory reset. This process varies slightly depending on your device, but you’ll typically need to hold down the Pairing Button for up to 25 seconds. You can also load up the Arlo app and remove it from your system.

Editors' Recommendations

Jon Bitner
Jon Bitner is a writer covering consumer electronics, technology, and gaming. His work has been published on various websites…
Arlo and more: The 4 best Ring Doorbell alternatives in 2024
A person rings a Google Nest Doorbell.

When it comes to the best video doorbells, Ring is the brand that immediately comes to most people’s minds. It makes a wide variety of video doorbells and was one of the companies pioneering the product. There are a lot of other video doorbell brands on the market now, however, and many of them make video doorbells that would make a nice addition to the smart home. Brands like Arlo and Google are making some of the best smart home products out there, and they lead our selections of the best Ring Doorbell alternatives.
The best Ring Doorbell alternatives in 2024

Buy the

Read more
The 5 best floodlight cameras for home security in 2024
A person adjusting the Wyze Cam Floodlight v2.

Whether you're living somewhere very rural with low lighting or just need to be extra sure to scare away (or record) any potential intruders, a floodlight camera is an excellent security tool for your home. And while there is a very large variety of floodlight cameras you can pick from, there are a couple of well-known brands that have risen to the top, and you're likely quite familiar with a few of them. As such, we've collected our favorites in various categories and gone into their specs and why you should consider grabbing them, so be sure to check each one thoroughly before taking the plunge.
The Best Floodlight Cameras in 2024

Buy the 

Read more
The 5 best smart smoke detectors for your home in 2024
Nest Protect on wall in bedroom.

You should never ignore the importance of smoke detectors, but old models are being replaced by smart smoke detectors for more safety features and extra convenience. If you haven't upgraded yet, it's highly recommended that you do so with the best smart smoke detectors that we've rounded up here. There are many kinds to choose from, so we selected smart smoke detectors that cater to different needs. Once you've installed your purchase, you'll regret not making the switch much sooner.
The best smart smoke detectors

Buy the

Read more