Common iPhone 6 and 6 Plus problems, and how to fix them

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Problems with bent iPhones, cracked screens, and more

Problem: Bent iPhone 6 Plus

The bent iPhone 6 Plus problem has stirred up a storm of coverage online, but Apple claims it’s not common and that only nine people have actually contacted the company to complain about a bent iPhone 6 Plus. We suspect there will be more in the coming weeks. The thin design and larger body obviously make it a lot more likely to bend than last year’s model, but if you look after it and don’t try to bend it, then it’s not likely to happen to you. Whether you believe it’s a big issue or not, there’s only one thing to do if it happens to you.

Solution:

  • If the iPhone is only slightly bent and there are no other issues, a good case can help with the rigidity of the iPhone 6. Check out our picks for the best cases for the iPhone 6 and the iPhone 6 Plus.
  • Again, if your iPhone 6 is only slightly bent, and there are no other issues, you can stop it from getting worse by being more careful about how you carry your smartphone. If you carry your smartphone inside very tight jeans or in a back pocket that may be the reason it is bent.
  • Contact Apple or take it into an Apple Store and they’ll inspect it and decide whether to offer you a free replacement.

Issue: Cracked screen

A lot of people report that the iPhone 6 and the iPhone 6 Plus are easy to damage when dropped. There’s always a risk when you drop your smartphone that the screen is going to crack. That’s why it’s a good idea to invest in a protective case. If you’ve got a broken iPhone 6 screen, then here’s what to do:

Potential solutions:

  • Run through our guide on how to repair your smartphone for DIY advice, repair shops, and services.
  • Go directly to Apple where an iPhone 6 screen repair will cost you $109, or $129 for the iPhone 6 Plus.

Bug: Touch ID not working

We’ve seen thread after thread on the Apple forums about iPhone 6 owners being unable to use Touch ID. It sometimes stops working after a software update and occasionally attempting to remove and re-add fingerprints can lead to a situation in which Touch ID setup fails over and over.

Potential solutions:

  • Hold the Sleep/Wake and Home buttons to trigger a forced restart (the Apple logo will appear).
  • Clean the area around the iPhone’s Home button with a soft, microfiber cloth.
  • Go to Settings > Touch ID & Passcode, delete your fingerprints, and tap Turn Passcode Off. Turn your iPhone off and back on again, then go back to Settings > Touch ID & Passcode and set it up afresh.
  • Create a backup using iTunes and restore your device using that backup. If the problem persists, try a factory reset, but don’t restore the backup. Set it up and test to see if Touch ID works correctly.
  • If you’re still having problems it’s time to contact Apple.

Glitch: Bluetooth not working

A lot of new iPhone 6 or iPhone 6 Plus owners are having trouble connecting with Bluetooth devices, particularly systems in cars. Some people can’t get the in-car system to work, while others are having trouble establishing any connection at all. It doesn’t seem limited to any specific manufacturer. We’ve seen reports about a wide range of car models, including Toyota, Mercedes-Benz, Nissan, Honda, Acura, BMW, Jeep, and more. There are reports that the connection works fine with older models of iPhone.

Potential solutions:

  • You should delete all pairings from your car or another Bluetooth device. Now go to Settings > General > Reset > Reset Network Settings on your iPhone. Now hold down the Sleep/Wake and Home buttons together until you see the Apple logo on your iPhone. Make sure your car or device is discoverable, and try setting up the connection from scratch.
  • Some people reported success after a factory reset. Check out how to factory reset an iPhone.

Issue: Unresponsive touchscreen

A few people have been complaining that the touchscreen on their new iPhone 6 is randomly unresponsive. This seems to manifest as a keyboard problem where it’s sluggish and certain keys don’t seem to work in portrait mode, but some reports talk about the whole side of the screen being unresponsive. In some cases, it’s accompanied by a gray flickering bar at the top of the screen.

Potential solutions:

  • The first thing to try is restarting your iPhone 6 by holding down the Sleep/Wake button and the Home button together until you see the Apple logo. The problem might return.
  • Some owners had success after trying Settings > General > Reset > Reset All Settings (you’ll need to re-enter passwords, change the wallpaper, set up Touch ID again, but it won’t delete your data).
  • Others report success after a factory reset, but you’ll lose everything if you do this, so backup first. You may need to set up your iPhone 6 as a new phone rather than restoring, a few people found that restoring from an iTunes or iCloud backup brought the problem back again.
  • There’s also a possibility that this is being caused by a hardware fault and there’s a problem with some of the connections inside the iPhone. If that’s the case, you’ll need to seek a repair. It might be worth taking your iPhone into an Apple Store and asking them to take a look.
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