Fix for scary OnePlus 5 911-call issue reportedly draining battery life

The fix for the OnePlus 5 911-call issue may be draining batteries

OnePlus 3T Midnight Black
Andy Boxall/Digital Trends
A recent post made on the r/OnePlus Reddit board, and cross-posted to the r/Android board, highlighted a frightening issue with the OnePlus 5. Nick Morrelli — a OnePlus 5 owner — said he needed to call 911 and report a nearby fire, but the phone rebooted without connecting to the service. This happened a second time, and Morrelli was able to replicate it again at a later point, and he then captured the issue on video.

The problem wasn’t limited to OnePlus 5 owners in the United States either, with one Reddit commenter in the United Kingdom saying they had also found the same problem after running a test for the 999 emergency number. Subsequently, OnePlus worked with those affected by the bug to come up with a solution, and issued a software update to cure the problem.

Several users reportedly claim they are now facing battery life issues with their OnePlus 5. The official forum has since disappeared but according to Phone Arena, users’ smartphones have been losing 20 to 25 percent battery at night when the phone is idle — even with doze mode turned on. People mentioned the battery drain issues only started soon after installing the update last week.

Since not all OnePlus 5 devices were affected by the 911 reboot problem, the drained battery may not affect all owners of the smartphone. There is no solution yet, but since the thread was on the official OnePlus forums it is highly likely the company is aware of the problem and working to fix it.

What caused the reboot problem?

OnePlus released an official explanation on its forum in terms of what exactly caused the issue. The source involved a modem memory usage problem that triggered a reboot. This particular reboot was a random occurrence for some users on VoLTE network — where OTDOA protocol was set off when placing the call to emergency services.

The reboot problem has been noted on phones other than those made by OnePlus in the past, but reports of emergency dialing problems have turned up on the OnePlus forums, indicating older OnePlus phones and software may have suffered from isolated instances, too.

Dialing an emergency number is something none of us want to do, but would absolutely want to work should the situation arise. The question is, how do we know if our phones — whether it’s a OnePlus 5 or not — actually connect with the service? The answer is not to randomly and repeatedly dial 911 or 999. Do not do this. Again, do not just call emergency services to see if the call connects. This could be considered an offense, and may prevent a real emergency from getting through.

If you’re in the U.S., there is an official way to test the line, and directions can be found on the 911 website here. It involves calling your local non-emergency phone number and scheduling a time to do so. In the U.K., contact your local police and ask for advice on how and when to test the line.

Update: The bug fix for the emergency call issue has reportedly caused battery life issues for some OnePlus 5 owners. 


Omron HeartGuide brings blood pressure monitoring to your wrist

High blood pressure leads to heart attacks, strokes, and many other health problems, so it's important to keep an eye on. Omron's HeartGuide is a fitness tracking watch that can also monitor your blood pressure from your wrist.

Switch up your Reddit routine with these interesting, inspiring, and zany subs

So you've just joined the wonderful world of Reddit and want to explore it. With so many subreddits, however, navigating the "front page of the internet" can be daunting. Here are some of the best subreddits to get you started.

Keep your laptop battery in tip-top condition with these handy tips

Learn how to care for your laptop's battery, how it works, and what you can do to make sure yours last for years and retains its charge. Check out our handy guide for valuable tips, no matter what type of laptop you have.

The Note 8 and S8 range now have access to the Android Pie beta

Android 9.0 Pie has been released. But is your phone getting Android 9.0 Pie, and if so, when? We've done the hard work and asked every device manufacturer to see when their devices would be getting the update.

On a budget? We found the best affordable smartphones you can buy

Here are the best cheap phones for anyone working with a tight budget, whether you're a fan of stock Android or marathon battery life. Find out what you can get for under $500 or far, far less as we round up the best budget smartphones.

Learn how to play YouTube in the background on iOS and Android

We show you how to play YouTube in the background with apps such as Opera, Chrome, and Firefox -- along with the premium offerings like YouTube Premium -- whether you have an Android or iOS device.

Verizon’s deal could get you a free iPhone XR — but there’s some fine print

Verizon launched a new deal for its smartphones aimed at encouraging customers to open a new line. If you're willing and you want two new phones, you could get a free Samsung Galaxy S9, iPhone XR, or Pixel 3.

Android vs. iOS: Which smartphone platform is the best?

If you’re trying to choose a new phone and you’re not sure about the merits and pitfalls of the leading smartphone operating systems, then come on in for a detailed breakdown as we pit Android vs. iOS in various categories.

From DIY to AAA, here's how to take a passport photo in 6 different ways

If you're applying for a passport or renewing one, you need to submit a photo in your official application. There are strict guidelines, but fortunately, it's something you can do at home. Here's how to take a passport photo.

OpenTable points can now be used to whittle down cost of a hotel stay

Have some OpenTable Dining Points built up? Now those points can also be used to make your own hotel discounts. OpenTable is teaming up with Kayak to use points as discounts on participating hotels.

Get $100 discount on the Razer Phone 2 for a limited time

The Razer Phone 2 is finally here, and it's got upgraded specs, that super-smooth 120Hz display, and an updated design. Here's absolutely everything you need to know about the Razer Phone 2.

REI slashes prices on Suunto, Garmin, and Fitbit Versa smartwatches

Though fitness trackers and smartwatches can get pretty pricey, REI is offering some sweet discounts on top brands. Right now, you can get a new smartwatch from Fitbit, Suunto, and Garmin for up to 35 percent off its normal price.
Social Media

Twitter suffers privacy scare as bug reveals tweets of protected accounts

If you set your Twitter account to private and you have an Android device, you'd better check your settings now. Twitter says it's just fixed a four-year-old bug that flipped the privacy switch to make the account public.

Check out the four cool Swatch watches you can use for mobile payments

Swatch has announced its Swatchpay technology is now available in Switzerland, enabling mobile payments from your Swatch watch. It works in a similar way to Apple Pay and Google Pay. Here's everything about it.