Time Warner Cable suffers huge Internet outages

time warner cable unites half of america in frustration
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The last thing Time Warner Cable needed was more problems and upset customers. However, that’s exactly what the company got when it sustained huge outages in Internet service all across the country early this morning.

The incident reportedly occurred during routine network maintenance at 4:30 EST this morning. Time Warner Cable executive Bobby Amirshahi described the problem as “an issue with our Internet backbone” which “created disruption with our Internet and On Demand services.” Amirshahi made these statements when speaking with USA Today.

Related: Comcast puts customer on hold for three hours

At 4:04 a.m. EST, the official Time Warner Twitter account acknowledged the problem and said that the company was working to fix it. The fact that the tweet was posted at 4:04 a.m. EST seems to indicate that the problems first began well before 4:30 a.m. EST.

At 10:29 a.m. EST, the same Time Warner account posted this update.

Time Warner Cable has come under fire for multiple reasons, including slow Netflix streaming speeds. If there’s a silver lining to this latest problem for the mega-company, it’s the fact that the outage occurred in the wee hours of the morning, instead of in the middle of normal business hours.

One customer asked @TWC_Help whether customers affected by the outage would be eligible for credits on their account. It’s not yet known whether Time Warner plans to reimburse anyone who was impacted by this interruption of service.

Related: Comcast rep won’t take no for an answer

Comcast, the huge but widely disliked Internet and TV service provider, is set to purchase Time Warner Cable for roughly $45 billion.


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