Skip to main content

Nintendo starts helping Pokémon Sword and Shield players who buy wrong DLC

Nintendo of America has apparently started helping Pokémon Sword and Shield players who ended up with the wrong Expansion Pass, even after numerous reminders to buy the correct downloadable content.

The Pokémon Sword and Shield Expansion Pass grants access to the recently launched The Isle of Armor, which features new environments to explore, new Pokémon to catch, and a new dojo for developing new skills. Also included in the Expansion Pass is The Crown Tundra, which is set to be released this fall.

Nintendo has constantly reminded players that there are two versions of the Expansion Pass — one for Pokémon Sword and another for Pokémon Shield. The DLCs are not interchangeable, so to avoid wasting $30, players are advised to be very careful when selecting which one to purchase on the Nintendo eShop. The recommended method is to buy the Expansion Pass through the in-game option.

According to Nintendo’s support website, players who purchase the wrong Expansion Pass will not be given refunds or exchanges. However, it appears that the confusion is affecting so many players that Nintendo of America has started offering a helping hand to those who make the mistake.

When purchasing the Pokémon Sword Expansion Pass or Pokémon Shield Expansion Pass, please ensure you select the one that corresponds with the version of the game you own. If you mistakenly purchased the incorrect pass, please contact customer support.

— Nintendo of America (@NintendoAmerica) June 20, 2020

It remains unclear what specific kind of assistance Nintendo of America’s customer support will provide to Pokémon Sword and Shield players who buy the wrong DLC. Digital Trends has reached out for more information on the matter, and we will update this article as soon as we hear back.

While it is good to see Nintendo of America softening from its previous hardline stance of no refunds or exchanges, purchasing DLC for games should avoid the kind of confusion created by Pokémon Sword and Shield‘s Expansion Pass in the first place.

Editors' Recommendations

Aaron Mamiit
Aaron received a NES and a copy of Super Mario Bros. for Christmas when he was 4 years old, and he has been fascinated with…
Free New Pokémon Snap DLC adds three new courses and 20 Pokémon
new pokemon snap dlc

New Pokémon Snap is getting its first batch of DLC since the game launched in April. The free update adds three new courses to the game, as well as 20 Pokémon.

A free content update is coming to New Pokémon Snap!

Read more
9 essential tips for getting started in New Pokémon Snap
New Pokémon Snap Illumina Pokemon Close up

Photography and your favorite Pocket Monsters are back together again with the release of New Pokémon Snap, the long-awaited successor to Pokémon Snap from the Nintendo 64. Players can once again take pictures of their favorite Pokémon in the wild in a peaceful environment, free from battles.

There is more to getting that perfect shot than just pointing a camera, however. Here are the tips and tricks you need to get started in New Pokémon Snap.

Read more
How to unlock every new feature in Pokemon’s Isle of Armor DLC
Pokemon Gigantamax Venasaur

Now that the expansion pass is complete, the Pokemon Sword & Shield Isle of Armor DLC represents the first of two major content patches for the mega-popular 2019 release. Whether you're just now starting your adventure or missed a quirky little feature like the Restricted Sparring the first time around, here's how to unlock every new feature in the Isle of Armor expansion zone.

Further reading

Read more