Xbox Live is having a pretty rough week. Just days after server problems left players unable to sign in or even play their offline games, it was hit with another set of issues — but Microsoft said the problem has been fixed.
On the official Xbox Support Twitter account, Microsoft said that players could be experiencing issues related to signing in or accessing “previously purchased content” and that its teams were working to identify the issue.
If you’re running into errors attempting to sign in or access previously purchased content, our teams are aware and working to identify the cause. We’ll update here when we have more to provide.
— Xbox Support (@XboxSupport) February 1, 2019
The problem was affecting Xbox One users as well as those using the Xbox services on Windows 10. We experienced difficulty in the Xbox mobile app, as well, and we unable to purchase items from the store during this time period.
If you’re encountering problems with Xbox Live on your system, be sure to follow the Xbox Support Twitter account for the latest information. The Xbox Live status page on Microsoft’s website is also a great resource, as it updates as the teams learn more information, and you can choose to be notified whenever an affected feature is back to working as it should.
The issue was not quite as severe as the one Xbox One players dealt with earlier this week, which gave them a completely black screen. If this occurs with your system, you might experience luck disconnecting it from the internet entirely, but the previous issue was resolved within a few hours.
The timing could have been better for Xbox Live to experience issues, as the open demo period for Anthem began on Friday, February 1. Unlike the VIP demo held the previous weekend, the open demo doesn’t require that players pre-order the game, so you can get accustomed to the game’s combat, world, and story before deciding whether you want to make a purchase. Anthem encountered its own problems with online connectivity on all platforms during the first demo as well.
For other Xbox One problems not related to the current Xbox Live issue, you can use our troubleshooting guide. It features information on a wide variety of issues, including disc drive errors, updating problems, power issues, games freezing, and problems related to audio.