Skip to main content

What to do if your Amazon Alexa app is not working

Amazon Alexa might be one of the most popular smart assistants, but it’s not without a few flaws. For instance, some users have experienced crashes while using the Amazon Alexa app — and others have found the app to be entirely unresponsive when trying to control their Amazon Echo devices.

Issues like this are typically picked up on by Amazon and immediately fixed with a patch, but sometimes there’s an issue on the user’s end that needs to be remedied before things start functioning as intended. If your Amazon Alexa app is not working or responding, here are a few ways to fix it.

Check for a software update

An Amazon Echo on a table in between a few books and a coffee mug.

Android, iOS, and even the Alexa app are constantly receiving updates. Be sure you’re running the latest version of both your operating system and the Alexa app. If you’re not up to date, download the latest software. If your phone and app are both updated and you’re still having issues, then try one of the options listed below.

Restart your phone

Samsung Galaxy S23 Ultra and Apple iPhone 14 Pro
Nadeem Sarwar / DigitalTrends

Most smartphones go weeks (or months) without getting a hard reset. If it has been awhile since you last turned off your phone, try powering it off, then turning it back on and accessing the Alexa app. With any luck, it’ll start working like normal.

Reinstall the Alexa app

Alexa app on phone.
Image used with permission by copyright holder

As simple as it seems, many users have found success when uninstalling and reinstalling the Alexa app. Whether you’re on iOS or Android, simply delete the app, dive into the App Store or Play Store, and download the Alexa app again. With any luck, this will fix whatever nasty bug was preventing the software from functioning properly.

Clear the cache on your smartphone

Amazon Fire TV on Echo Show 15.

The Amazon Alexa app will store bits of data to help improve its performance — but sometimes this doesn’t work as intended. Clearing your cache will remove all the excess data stored on your device. It’s a simple process, and one that often solves issues with Alexa. The steps are different depending on if you’re using Android or iOS, but both only take a few minutes to complete.

Disable your Wi-Fi and cellular connections

Amazon Echo Studio.

If your Amazon Alexa app is part of a robust smart home setup, it’s responsible for communicating with several devices at once. And while this typically works without issues, there’s always a chance to encounter a bug. If none of the above options are working, try disabling your Wi-Fi and cellular connections for 30 seconds, then turn them back on.

Contact Amazon and wait for an update

Echo Dot on table.
Image used with permission by copyright holder

Amazon tends to detect these Alexa issues rather quickly, so there’s a good chance the team is already working on a fix. Be sure to check the Amazon Help Twitter page, as it’s constantly posting updates and responding to users who report any issues.

Editors' Recommendations

Jon Bitner
Jon Bitner is a writer covering consumer electronics, technology, and gaming. His work has been published on various websites…
The best Amazon Alexa smart speakers
Amazon Echo Dot (4th Gen, 2020 release)on a table with a yoga matt and water bottle.

The best Alexa smart speakers don't just offers support for the voice assistant -- they also sound good, look good, and bring great value to your home. They often serve as the "brains" of a connected smart home, as you can give commands to the rest of your Alexa-enabled products just by talking to your smart speaker.

But with so many Alexa smart speakers on the market in 2023, it can be a challenge narrowing down your options. It's hard to go wrong with anything from Amazon, Bose, Sonos, and other reputable brands – but which model is best for you?

Read more
SwitchBot S10 robot vacuum connects to your plumbing for fully automated mopping
The SwitchBot S10 on a white background.

IFA 2023, an annual consumer electronics show, has been filled with impressive smart home reveals, but when it comes to automated floor cleaners, few products on display were as innovative as the SwitchBot S10. Like existing robot vacuums and mops, the S10 is capable of vacuuming and mopping your floor without any manual input. The big difference, however, is the SwitchBot Floor Cleaning Robot S10 hooks up to your plumbing to perform automated water changes.

That makes the S10 the first auto-refilling and auto-draining robot mop available to the public -- which should make it an impressive rival for the Roborock S8 Pro Ultra and Ecovacs Deebot T20 Omni. SwitchBot notes that the S10 supports most existing plumbing systems, and after you’ve connected the dock to your water line and drainage pipe, all you’ll need to do is empty its dustbin every 70 days.

Read more
The best smart home devices for 2023
An iRobot Roomba 694 next to a wall, vacuuming pet hair.

With hundreds of incredible products available, it can be intimidating to piece together a smart home. From smart displays and thermostats to smart light bulbs and video doorbells, not only are there tons of categories to browse, but each category is filled with highly reviewed products that can be difficult to distinguish from one another. If you’re in the market for a new smart home gadget or are just starting your smart home journey, there are tons of factors to consider.

If you need help navigating all the products, here’s a look at the best smart home devices of 2023 across a wide variety of categories. It’s hard to go wrong with products from big names like Ring, Arlo, Amazon, and Google, but if you need a bit more guidance, here are some of our top picks.
Voice assistant

Read more