The most common iPhone XS and iPhone XS Max problems, and how to fix them

Apple's iOS 12.0.1 update fixes the iPhone XS' charging problems

The iPhone XS and iPhone XS Max are the best Apple phones to date. They boast nice and big OLED displays, Apple’s A12 Bionic processor, plenty of storage, great cameras, and lots more. They’re not, however, perfect.

Despite the fact that the vast majority of people are experiencing no problems with their shiny, new phones, some have reported a few things that haven’t been working the way they should. That’s why we’ve put together this guide. Here are the most common iPhone XS and XS Max problems and how to fix them.

Problem: iPhone XS isn’t charging

A number of people have reported that when they plug their phone in with a Lightning cable, it doesn’t seem to charge. The issue seems to manifest itself in different ways. With some phones, the charging process fails to initiate when the phone was in sleep mode, while others started charging when the owner tapped on the screen.

Potential solution:

  • Apple has released iOS 12.0.1 for the iPhone and iPad, which it says fixes the issue completely. In other words, if your iPhone has issues with charging when plugged in, head to SettingsGeneral Software Update, and make sure you’re on the latest version of iOS. If not, after updating, the issue should be fixed.

Issue: Data and Wi-Fi speeds are slow

Some people have found that their data and Wi-Fi speeds are much slower than expected on the iPhone XS or iPhone XS Max, as discussed in this Apple forum post. Luckily, there’s a relatively easy fix.

Potential solution:

  • Try going to Settings > General > Reset > Reset Network Settings. You will have to re-enter your Wi-Fi passwords, but it’s worth it if you can get those top speeds back.
  • Apple’s iOS 12.0.1 fixes some issues with Wi-Fi, so it’s worth heading to SettingsGeneral Software Update and making sure you’re on the latest version of iOS.

Glitch: Worse reception than with previous phone

Some folks have reported that they’re getting worse reception on their new iPhone XS or XS Max than they did with a previous device. In particular, it seems as though people on Verizon are experiencing the issue. One theory suggests that Apple’s shift from Qualcomm to Intel modems is to blame. Others say it may have something to do with the antenna design of the devices.

Potential solution:

  • Right now, there’s no fix to this issue, though it’s possible Apple will release an update that will help. For now, you’re going to have to just deal with the reception issues.

Annoyance: Camera smoothing is too aggressive

This is less of a serious problem, but some people, like the ones in this Reddit thread, don’t love it. The iPhone XS is much more aggressive than previous iPhones at smoothing the skin of subjects in selfies. Unfortunately, this appears to come down to how the new camera works and the fact that Apple wants it to be more aggressive — so we don’t expect to see any real “fix” any time soon, but a software update might allow you to tone it down.


  • If you turn off Smart HDR, then you can reduce the effect in the main camera — it doesn’t impact the front-facing camera.
  • You could always try out one of the best camera apps for iPhone to see if you can tweak the results.

To avoid any problems with cracked screens or scuffed frames, take a look at the best iPhone XS cases or the best iPhone XS Max cases and get some protection.

Updated October 8, 2018: Added information on Apple’s fix of charging issues via the latest update.


Google may charge up to $40 per Android device for app suite following EU ruling

Google announced that it will be charging Android device manufacturers in Europe a licensing fee to use its apps and services. The announcement is part of an effort to comply with new European Commission regulations.

Sams's Club offers $100 gift cards for iPhone XR pre-orders

After months of rumors and speculation, Apple has finally taken the wraps off of the new iPhone XS, iPhone XS Max, and iPhone XR. Now that the phones are out, you might be wondering how you can get them for yourself.

Need a do-over? Here's how to factory reset an iPhone, from XS on down

Resetting an iPhone can alleviate all sorts of software woes, and wipe away personal data should you sell your device or give it to someone else. Here's how to factory reset an iPhone from within iOS or iTunes.

Which new iPhone is the best? iPhone XS vs. iPhone XS Max vs. iPhone XR

Apple has three new iPhone models to choose from this year, making the choice a little harder than usual. What's the difference between the iPhone XS, the iPhone XS Max, and the iPhone XR, and which is best?

Safeguard your new Apple smartphone with one of our favorite iPhone XS cases

If the iPhone XS is your next phone, then you’ll want to shop for some proper protection now. That glass sandwich design is all too easy to scratch or crack, so make sure you snag one of the best iPhone XS cases to keep it looking good.

Need a quick battery boost? Try one of our favorite portable chargers

Battery life still tops the polls when it comes to smartphone concerns. If it’s bugging you, then maybe it’s time to snag yourself a portable charger. Here are our picks of the best portable chargers.

Camera shootout! Testing the latest Pixel, iPhone, and Galaxy Note in real life

Which takes the best photos, the Pixel 3 XL, iPhone XS Max, Galaxy Note 9, or Pixel 2 XL? We put the cameras on all these top-notch phones through their paces to see which performs best in the real world, from low light to portrait mode…
Product Review

Huawei’s monster Mate 20 X makes the Galaxy Note 9 look small

The Huawei Mate 20 X has a 7.2-inch screen, but is surprisingly manageable to hold, yet still a little too big to carry around. Huawei’s pushing the phone’s ability as a mobile gaming handheld, challenging the Nintendo Switch.

How to sell your old Google Pixel or Pixel 2 for the most money

So, it's time for a expensive new smartphone, and you'd like to partially fund the purchase by selling your old Google Pixel. Find all the information you need to get as much money as possible for your Pixel or Pixel 2 here in our guide.

The OnePlus 6T is coming a day earlier, event moved to October 29

According to a recent report, the launch of the OnePlus 6T could be different from any other OnePlus launch in history. How? It could have the backing of a major U.S. carrier. Here's everything we know about the OnePlus 6T.

Sprint now lets you add Hulu's Live TV service to your unlimited plan

Sprint recently introduced three new data plans to its roster -- Unlimited Basic , Unlimited Plus, and Unlimited Premium. Here, we break down your options to help you decide which one is best for you and your family.

It’s about time! A USB-C magnetic charger for the Apple Watch has finally arrived

While most of the buzz surrounding Apple has been about the iPhone XR, the company also introduced a new Apple Watch accessory. Starting October 24, a USB-C magnetic charger will be available for purchase.
Home Theater

Google Chromecast and Chromecast Ultra: Everything you need to know

Google's Chromecast plugs into your TV's HDMI port, allowing you to stream content from your tablet, laptop, or smartphone directly to your TV. Here's what you need to know about all iterations, including the 4K-ready Chromecast Ultra.
Product Review

Amazon’s child-friendly tablet is the complete package

Kids are tough on electronics and it’s difficult to police screen time and manage what they’re doing. The Amazon Fire HD 8 Kids Edition could be the affordable answer to your prayers, with a rugged case and worry-free warranty.