Not on my watch: How to fix the most annoying Apple Watch problems

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It may be one of the most accessible smartwatches on the market, but the Apple Watch doesn’t always work as it should. We’ve been lurking on forums, digging through comments, and gathering opinions on a host of issues, glitches, and everyday annoyances. These are some of the most common Apple Watch problems. If you’ve been suffering, don’t let that Apple Watch wind you up — we’ve got workarounds and possible fixes for you to try. And once you’ve dealt with those, take a gander at our roundup of Apple Watch tips and tricks.

Problem: Screen has popped out of the watch’s casing

Multiple sources have confirmed that the Apple Watch will sometimes experience an issue where the entire screen pops out of the watch’s casing.

This problem was recently highlighted on Twitter, with many Apple Watch owners sharing images of their Apple Watch with popped-out screens — but complaints about this issue date back to at least September 2015. It seems that the issue stems from the battery. As the battery ages, it swells, taking up more room in the Apple Watch’s tiny innards, and forcing the screen out. Oddly enough, having the screen hanging out doesn’t seem to bother the watch much, and there are videos of it continuing to work.

Most of the complaints seem to come to from Apple Watch Series 0 owners but there are some examples of Apple Watch Series 3 owners running into this problem, so it’s likely any model of the Apple Watch can suffer from this particular defect.

Solution:

  • Take it to your nearest Apple Store, or get in contact with Apple’s support. Because the fault is battery-related, Apple will honor the warranty in the majority of cases and has even extended the warranty period for most Apple Watch models to three years to account for this particular fault.

Issue: Apple Watch won’t connect to LTE

If there’s one issue that the LTE variant of the Apple Watch is known for it’s problems connecting to cellular. Apple publicly acknowledged this issue and said that it would push a fix in an update back in September 2017. Apple did officially address the issue in the WatchOS 4.0.1 update, explaining that it had to do with the Apple Watch having problems with the hand-off between Wi-Fi and cellular. The update prevented the Apple Watch from joining unauthenticated Wi-Fi networks. It was also reported to fix the LTE connectivity issues for some people, although for others the issue did not go away even after the update.

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Solution:

  • Update your Apple Watch software. Open the Apple Watch app on your iPhone and go to General > Software Update.

Other potential solutions:

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  • You can try to set up your cellular plan again. Open the Apple Watch app and go to the My Watch tab, then tap the i next to Carrier and then Remove. You can then add your cellular plan afresh by tapping on Add a New Plan, reactivate, and then reboot the Apple Watch.
  • Some folks have reported that the issue was with AT&T. People reported that their LTE data functioned normally once AT&T reinitialized their call service. They accomplished this through several phone calls to AT&T, going in person to AT&T, or a combination of both.
  • If none of these solutions work, contact Apple.

Problem: No iPhone connection error

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After turning the Apple Watch back on, or sometimes after using Airplane mode, the Apple Watch may give you a No iPhone error. If this happens to you the best way to deal with it is to let your Apple Watch and iPhone find each other again.

Potential solutions:

  • Start by making sure that Airplane mode is turned off on both your Watch and iPhone, and that Wi-Fi and Bluetooth are turned on.
  • To restart your Apple Watch, hold the side button until you see the Power Off slider. Slide the Power Off slider to the right and when the Apple Watch is off, turn it back on by pressing and holding the side button until you see the Apple logo.
  • To restart the iPhone X, press and hold the side button and either volume button until the Slide to power off slider appears. To restart the iPhone 8 or earlier, hold down the sleep/wake button until the Slide to power off slider appears. The sleep/wake button is located on the right side or the top if you have an iPhone 5s or earlier.
  • Use Control Center on your Apple Watch to check your connection.
  • If all else fails, you can always try to unpair your devices and pair them again.

Problem: Digital crown not working

Sometimes, Apple Watch users report that the digital crown on the Apple Watch is unresponsive. There are a few things you can try to alleviate this problem.

Possible solutions:

  • Try to follow Apple’s official guide on how to unpair your Apple Watch and then how to set up your Apple Watch. If you’re experiencing a software glitch, this can certainly help.
  • If you’re having an issue where the crown feels stuck or can’t move smoothly, then it is possible that you need to clean the Watch. Follow Apple’s instructions on how to clean your Apple Watch.
  • If none of these solutions work, contact Apple.

Glitch: Bluetooth won’t connect or frequently disconnects

There are a couple of different possible glitches at play here. Some people find that their Apple Watch will disconnect from their iPhone, even when they’re in close proximity. Others are having Bluetooth problems when they’re trying to use headphones for a run or a workout. There are a few different things you can try to get Bluetooth working again.

Workarounds:

  • Proximity matters for Bluetooth, and different devices have different ranges. Some people report better performance after switching the device they were using to the same side of their body as the Apple Watch. You could also try switching your Apple Watch to the other wrist. Such a small change in distance shouldn’t really make a difference, but it’s worth a try.
  • If the issue is with Bluetooth headphones and music streaming, then sync your playlist onto your Apple Watch and turn the Bluetooth on your iPhone off. This should allow your music to play seamlessly without annoying disconnections, and you can still sync data from a run or workout at the end of the session.

Potential fixes:

  • If the issue is with your iPhone, then try turning Airplane mode on your iPhone on and off again. Alternatively, you can go to Settings > Bluetooth and toggle it off, then wait a few seconds and toggle it back on again.
  • Press and hold the side button on your Apple Watch until the slider appears, then drag Power Off to the right. To turn it back on, hold down the side button until the Apple logo appears.
  • If the iPhone is giving you problems, try un-pairing. Open the Apple watch app on your iPhone. Tap on Apple Watch > Unpair Apple Watch > Unpair. It might take a while. Once it’s done, set the connection up afresh.
  • Your final resort is to erase all content and settings on your Apple Watch. Go to Settings > General > Reset > Erase All Content and Settings. Once it’s done, you’ll have to pair your Apple Watch with your iPhone and other devices again.

Annoyance: Poor battery life

Battery life is definitely one of the main weaknesses of the Apple Watch, but it should generally still get you through the day before needing a refuel. If you find that your Apple Watch battery is draining suspiciously fast, then you may have a problem.

Workarounds:

  • You can choose to put your Apple Watch in Power Reserve mode, so it only shows the time. Press and hold the side button on your Apple Watch until the sliders appear, then drag Power Reserve to the right.
  • Open up the Apple Watch app on your iPhone and go into Notifications and turn off anything that you don’t need.
  • Go to Settings > Brightness & Text Size on your Apple watch and reduce the brightness.
  • On your Apple Watch, go into Settings > General > Wake Screen and toggle off Wake Screen on Wrist Raise. You can also do this in the Apple Watch app on your iPhone via General > Wake Screen.
  • Buy an Apple Watch strap with a battery in it.
  • Turn off the heart rate sensor by opening the Apple Watch app on your iPhone, tapping Workout, and then toggling Power Saving Mode on.

Possible solutions:

  • Try updating your watch to the latest version of WatchOS. Apple Watch owners reported good battery life with WatchOS version 4. The latest version is WatchOS 4.2.2.
  • If you’ve signed up for the WatchOS beta, that could also be the culprit. Some have said a simple re-pairing has fixed this issue.
  • Simply turning it off and on again. Press and hold the side button on your Apple Watch until the slider appears, then drag Power Off to the right. To turn it back on, hold down the side button until the Apple logo appears.
  • Maybe an app is causing problems. Try uninstalling everything you don’t need. Tap and hold on the Apple Watch screen until your app icons begin shaking, then pick the app you want to get rid of and tap Delete App. Don’t worry, it won’t uninstall the app on your iPhone. You can also get rid of apps on your Apple Watch by opening up the Apple Watch app on your iPhone, tap on any app you don’t want and toggle Show App on Apple Watch to off.
  • The last thing to try is to erase all content and settings on your Apple Watch. Go to Settings > General > Reset > Erase All Content and Settings. Once it’s done, you’ll have to pair your Apple Watch with your iPhone and other devices again.

Problem: Apple Watch won’t charge

Apple Watch problems Problem: Apple Watch won’t charge

If you find that your Apple Watch won’t charge up, then you’re not alone. Remember that it can take a few seconds for the charging icon to pop up when the Apple Watch is completely drained. Here’s what you should check before you start to panic:

Potential solutions:

  • If it’s brand new, then make sure that you don’t have any plastic still attached to the Apple Watch or the charger.
  • Use the Apple Magnetic Charging Cable and the USB Power Adapter that came with your Apple Watch. If you were using those when the problems began, consider using a different charging cable, stand, or dock.
  • Check that both surfaces are clean and remove any case or anything else you might have on your Apple Watch.
  • Try plugging the cable into your laptop, computer, or another power adapter in a different socket.
  • Hold down the side button on the Apple Watch and swipe Power Off to the right. Hold down the side button again to turn it back on.
  • Once again, hold down the side button on the Apple Watch and swipe Power Off to the right. This time, hold down the side button and the Digital Crown together for at least ten seconds until you see the Apple logo.
  • The last thing to try is to open the Apple Watch app on your iPhone and go to General > Reset > Erase All Content and Settings.
  • If none of this works, then it’s time to contact Apple.

Glitch: Apps crashing or freezing

There have been a few reports of Apple Watch apps crashing and freezing up, especially the Nike app. If you find that your Apple Watch crashes frequently or locks up and won’t respond at all, there are some things you can try.

Potential solutions:

  • The first thing you should try is checking to make sure the problem app(s) are up to date. If they aren’t, update them and try the apps again.
  • If you’re able to, then hold down the side button on the Apple Watch and swipe Power Off to the right. Hold down the side button again to turn it back on. This might only be a temporary fix.
  • If your Apple Watch is locked up and unresponsive, try holding down the side button and the Digital Crown together for at least ten seconds, until you see the Apple logo.
  • Open up the Apple Watch app on your iPhone, go to My Watch > General > Software Update, and make sure it’s up to date. You should be on WatchOS 3.2.2.
  • Try removing and re-installing the app(s) having and causing issues. Open up the Apple Watch app on your iPhone, tap on the problematic app and toggle Show App on Apple Watch to off.
  • Sometimes a factory reset will get rid of glitches like this. Go to Settings > General > Reset > Erase All Content and Settings to try it, but you will have to set your Apple Watch up again.

Problem: Apple Watch isn’t tracking activity

Some users on Apple’s forums have stated that their Apple Watch has failed to properly track their exercises, routes, or heart rate. Fortunately, there are a few things you can check to try to fix this.

Potential solutions:

  • On your iPhone (that’s paired to the watch), launch the Watch app, and then go to My Watch (tab) > General > Wrist Detection. Turn this on if it isn’t already. Additionally, make sure Bluetooth is turned enabled on your iPhone at Settings > Bluetooth.
  • Make sure your Apple Watch isn’t too loose on your wrist. Adjusting the band may help the watch better track your activity.
  • Keep your personal information, such as your height and weight, updated as the Apple Watch uses this info to determine things like how many calories you burn. Open the Watch app on your iPhone and tap My Watch > Health > Edit.
  • When it comes to tracking your routes, try opening the Workout app and changing the settings from Quick Start Walk to Outdoor Walk. On your iPhone, go to Settings > Privacy > Location Services and have Apple Watch Faces set to While Using, then scroll down to System Services and enable all settings related to location and distance tracking.
  • Your watch may need re-calibrating. Start this process by opening the Watch app on your iPhone. Tap My Watch > Privacy > Motion & Fitness > Reset Calibration Data. Then follow Apple’s calibration instructions.

Issue: Apple Watch won’t turn on

There have been multiple threads on the Apple forums containing reports of Apple Watch devices not turning on, not booting past the Apple logo, and the screen not responding when touched.

Potential solutions:

  • If you’ve enabled Power Reserve, the watch won’t respond to wrist movement or tapping. Try pressing the side buttons to see if the watch will turn on.
  • It may sound silly, but try charging your Apple Watch. The battery may have simply run out.
  • Press and hold the Digital Crown and side button for at least 10 seconds to trigger a forced restart. You’ll know you did it right if the Apple logo appears.
  • If the watch comes on after the restart, but never fully starts, or if you’re met with a red exclamation mark, reach out to Apple Support, as you may have run into a hardware issue that can’t be fixed on your end.

Annoyance: Notifications don’t appear on Apple Watch

You’re used to seeing and checking notifications on your iPhone, and they’ll continue to appear there when your iPhone is unlocked, but when it’s locked or asleep you should get those notifications on your Apple Watch. If you’re wondering why you aren’t getting notifications on your Apple Watch, it’s probably because your Apple Watch is locked, Do Not Disturb is enabled, or you turned off Wrist Detection.

Solutions:

  • If you set a passcode for the Apple Watch (this is done on your iPhone), it’ll lock automatically when you’re not wearing it, when it loses contact with your skin, or while it’s charging. Consider removing the passcode, or tightening the watch band. If you forgot your passcode, you’ll need to erase the Apple Watch. To do so, launch the Watch app, tap My Watch > General > Reset > Erase Apple Watch Content and Settings, and tap to confirm. If you don’t have your iPhone paired with your Apple Watch, follow the steps on this page to erase everything on the watch.
  • If Do Not Disturb is the culprit, there will be a moon symbol on the watch face. Turn this on/off by swiping up on the watch face, swiping to the Settings glance, and tapping the crescent moon icon.
  • If you believe Wrist Detection is no longer enabled, open the Watch app on your iPhone and go to My Watch > General > Wrist Detection.

Problem: Apple Watch won’t update

Some users have been unable to update their Apple Watches to the latest version of WatchOS. This has become such a common problem than Apple has published official steps outlining what you should do.

Official solutions:

  • Restart — not force restart — the Apple Watch and the iPhone paired to it. Try updating the Apple Watch again.
  • If the install won’t download or start, open the Watch app on your iPhone, tap the My Watch tab, and go to General > Usage > Software Update. Then, delete the update file and try to download and install the update again.

Annoyance: Lines on display

A few Apple Watch owners took to MacRumors to share their stories and pictures revealing the vertical lines plaguing their watch displays. The lines are very faint and difficult to see, though, they have affected both the Apple Watch Series 2 and Apple Watch Nike+.

Official solution:

  • Reach out to Apple and get a replacement Apple Watch, or have the screen on your watch replaced. According to other users in the aforementioned thread, the lines on the display are often the result of a laminating issue.

Problem: Apple Watch goes into Airplane Mode on its own

A rather odd issue has been discussed on the iMore forums about how the Apple Watch will suddenly switch into Airplane Mode without any input from the user. Others have said their watch will occasionally activate other features as well, such as Night Mode.

Potential solutions:

  • A future WatchOS update may deal with this problem.
  • Un-pair your Apple Watch, restart it, and re-pair it with your iPhone. Then, continue using it to see if it triggers Airplane Mode, or any other feature, again.
  • Factory reset your Apple Watch by opening the Apple Watch app on your iPhone and going to My Watch > General > Reset > Erase Apple Watch Content and Settings. 
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