Skip to main content

Microsoft refunds ‘Infinite Warfare’ purchases due to lack of online players

call of duty steam windows store iw gal
Image used with permission by copyright holder
Microsoft has begun refunding buyers of Call of Duty: Infinite Warfare who purchased it through the Windows Store. Due to the way the digital shopfront and Steam versions have split the player base, many Windows Store gamers found themselves with almost no one to play with, leaving them unsatisfied with their purchase.

Microsoft has made no secret of its intentions to make Windows 10 an attractive platform for gamers and the Windows Store is clearly a big part of that effort. However, PC gamers are able to pick up Infinite Warfare from either the Windows Store or Steam. Unfortunately, the two versions of the game are not cross-compatible when it comes to multiplayer, according to Tech Spot.

Although there was originally some concern that splitting fans would lead to the multiplayer being less successful, it is hard to imagine such a successful franchise having spotty multiplayer at launch. So few were playing the multiplayer on their Windows Store version that people have given up and Microsoft is refunding them by way of apology, according to Motherboard.

Given that digital downloads have been the norm for PC gamers for years at this point, it is difficult to see why a barrier separates consumers who buy from Steam and the Windows Store. In theory, players should benefit from competition between storefronts and with a 400 million Windows 10 install base, there are plenty of gamers who can use the platform.

Call of Duty has a longstanding popularity on Steam and had over 10,000 concurrent players within hours of the game’s launch. Although the Windows Store was unlikely to ever compete directly with that, Infinite Warfare has not been a strong seller even on Steam. Concurrent players have fallen to just over 9,000 at the time of writing and overall sales are said to be down nearly 50 percent compared to last year’s Call of Duty: Black Ops 3 release.

Euro Truck Simulator 2, a game about realistic, cross-continent trucking, has 50 percent more active players right now than Infinite Warfare. We would have to imagine the Windows Store player numbers are a fraction of even those poor figures.

Updated 11-07-2016 by Jon Martindale: Added Windows Store refund information.

Brad Jones
Former Digital Trends Contributor
Brad is an English-born writer currently splitting his time between Edinburgh and Pennsylvania. You can find him on Twitter…
Call of Duty: Modern Warfare III has seemingly leaked thanks to Monster
Five main characters from Call of Duty: Modern Warfare II.

It looks like Call of Duty: Modern Warfare III will be the title of this year's Call of Duty game. Following several leaks, including an undeniable one connected to Monster Energy, a joking tweet from the official Call of Duty Twitter account appears to confirm that this is true.
Leaks suggesting that 2023's Call of Duty game is Call of Duty: Modern Warfare III have existed for months, but ramped up recently. On July 17, the Call of Duty Twitter account put up tweets asking if Operators, weapons, and bundles from Modern Warfare II should carry over to this year's game and teasing that a big reveal would happen alongside the unveiling of Season 5. Later that day, Bloomberg's Jason Schreier stated that this is a Sledgehammer Games-led project that started as an expansion and morphed into a full game.
Then, Monday morning, images of Monster Energy promotional materials connected to Call of Duty: Modern Warfare III emerged on Twitter, giving us confirmation of the name and our first look at the game's logo.

A leak like this is pretty difficult to deny, so Activision decided to play along with it. "Whew. Mondays," the official Call of Duty account tweeted. "Anyone have an energy drink they can spare?"
While not a traditional, explicit announcement, this tweet confirms the validity of the Monster Energy leak and affirms that this year's Call of Duty will be a direct follow-up to 2022's Modern Warfare II. Now, we'll just have to wait and see when Activision decides to officially reveal more about Call of Duty: Modern Warfare III itself. 
Because it's not officially announced yet, we don't know what Call of Duty: Modern Warfare III's release date or launch platforms are. Still, it's likely that it will launch across PC, PlayStation, and Xbox sometime this October or November after Microsoft's Activision Blizzard acquisition closes. 

Read more
Is Modern Warfare 2 cross-platform?
Characters running on highway in Modern Warfare II.

Call of Duty: Modern Warfare II is one of the biggest first-person shooters right now. Since multiplayer is such a major component of Modern Warfare II, you might be wondering if the game features cross-platform play, which platforms the game supports, and how cross-progression works.

In this guide, we'll explain everything to know about cross-platform play in Modern Warfare II.
Does Modern Warfare II have crossplay?
Call of Duty: Modern Warfare II does support crossplay on PlayStation 4, PS5, Xbox One, Xbox Series X, and PC (via Steam and This means regardless of your platform, you'll be able to play with users on other systems or devices. This works thanks to current Call of Duty games utilizing Activision IDs to track accounts rather than being tied to a particular platform. This does mean you must make an Activision account to play the game.

Read more
Cronen Squall rifle: best loadouts for Warzone 2.0 and Modern Warfare 2
cronen squall best loadouts for warzone 20 and modern warfare 2 0

The launch of Call of Duty: Warzone 2.0 and Modern Warfare 2 Season 3 has introduced the Cronen Squall battle rifle as part of the battle pass -- and it's definitely worth using. This weapon packs a punch and works well in many different situations, adding some versatility to the mix, depending on how you build it. Though it's a battle rifle, you can actually utilize the Cronen Squall in full auto mode, allowing you to hold down the trigger to fire off shots. In this guide, we'll show you the best loadouts for the Cronen Squall across Warzone 2.0 and Modern Warfare 2.
The best Cronen Squall Warzone 2.0 loadout

Recommended loadout:

Read more