Microsoft refunds ‘Infinite Warfare’ purchases due to lack of online players

call of duty steam windows store iw gal
Microsoft has begun refunding buyers of Call of Duty: Infinite Warfare who purchased it through the Windows Store. Due to the way the digital shopfront and Steam versions have split the player base, many Windows Store gamers found themselves with almost no one to play with, leaving them unsatisfied with their purchase.

Microsoft has made no secret of its intentions to make Windows 10 an attractive platform for gamers and the Windows Store is clearly a big part of that effort. However, PC gamers are able to pick up Infinite Warfare from either the Windows Store or Steam. Unfortunately, the two versions of the game are not cross-compatible when it comes to multiplayer, according to Tech Spot.

Although there was originally some concern that splitting fans would lead to the multiplayer being less successful, it is hard to imagine such a successful franchise having spotty multiplayer at launch. So few were playing the multiplayer on their Windows Store version that people have given up and Microsoft is refunding them by way of apology, according to Motherboard.

Given that digital downloads have been the norm for PC gamers for years at this point, it is difficult to see why a barrier separates consumers who buy from Steam and the Windows Store. In theory, players should benefit from competition between storefronts and with a 400 million Windows 10 install base, there are plenty of gamers who can use the platform.

Call of Duty has a longstanding popularity on Steam and had over 10,000 concurrent players within hours of the game’s launch. Although the Windows Store was unlikely to ever compete directly with that, Infinite Warfare has not been a strong seller even on Steam. Concurrent players have fallen to just over 9,000 at the time of writing and overall sales are said to be down nearly 50 percent compared to last year’s Call of Duty: Black Ops 3 release.

Euro Truck Simulator 2, a game about realistic, cross-continent trucking, has 50 percent more active players right now than Infinite Warfare. We would have to imagine the Windows Store player numbers are a fraction of even those poor figures.

Updated 11-07-2016 by Jon Martindale: Added Windows Store refund information.


New ‘Battlefield V’ patch gives Nvidia’s ray tracing support a chance to shine

‘Battlefield V’ is the first game to use Nvidia’s ray tracing support, now available with the RTX 2080 and 2080 Ti graphics cards. The feature can, in an ideal scenario, make the game look better, but the performance hit may not be…

‘Dead by Daylight’ raises over $500,000 for charity, is now on consoles

Dead by Daylight, a horror survival game where four players take on the role of Survivors against a fifth player who controls the Killer, has raised more than $500,000 for charity. The Charity Case DLC is now also available on consoles.

Epic Games is launching a competitor to Steam, but can it dethrone the king?

Epic Games is launching its own competitor to Steam, initially for PC and Mac. The platform will offer an 88 percent revenue share to developers, and players can directly support their favorite video creators.

Changing file associations in Windows 10 is quick and easy with these steps

Learning how to change file associations can make editing certain file types much quicker than manually selecting your preferred application every time you open them. Just follow these short steps and you'll be on your way in no time.

Intel's dedicated GPU is not far off -- here's what we know

Did you hear? Intel is working on a dedicated graphics card. It's called Arctic Sound and though we don't know a lot about it, we know that Intel has some ex-AMD Radeon graphics engineers developing it.

Edit, sign, append, and save with six of the best PDF editors

There are plenty of PDF editors to be had online, and though the selection is robust, finding a solid solution with the tools you need can be tough. Here, we've rounded up best PDF editors, so you can edit no matter your budget or OS.

How to easily record your laptop screen with apps you already have

Learning how to record your computer screen shouldn't be a challenge. Lucky for you, our comprehensive guide lays out how to do so using a host of methods, including both free and premium utilities, in both MacOS and Windows 10.

From beautiful to downright weird, check out these great dual monitor wallpapers

Multitasking with two monitors doesn't necessarily mean you need to split your screens with two separate wallpapers. From beautiful to downright weird, here are our top sites for finding the best dual monitor wallpapers for you.

Capture screenshots with print screen and a few alternative methods

Capturing a screenshot of your desktop is easier than you might think, and it's the kind of thing you'll probably need to know. Here's how to perform the important function in just a few, easy steps.

These cheap laptops will make you wonder why anyone spends more

Looking for a budget notebook for school, work, or play? The best budget laptops, including our top pick -- the Asus ZenBook UX331UA -- will get the job done without digging too deeply into your pockets.

Vanquish lag for good with the best routers for gaming

Finding the best routers for gaming is no easy task. With so many out there, how do you know which to pick? We've looked at the many options available and put together a list of our lag-free favorites.

Stop your PC's vow of silence with these tips on how to fix audio problems

Sound problems got you down? Don't worry, with a few tweaks and tricks we'll get your sound card functioning as it should, and you listening to your favorite tunes and in-game audio in no time.
Product Review

It's not the sharpest tool, but the Surface Go does it all for $400

Microsoft has launched the $400 Surface Go to take on both the iPad and Chromebooks, all without compromising its core focus on productivity. Does it work as both a tablet and a PC?

These Raspberry Pi 3 bundles will cover everyone, from coders to gamers

The Raspberry Pi 3 is a low-budget computing platform capable of doing just about anything. We rounded up a handful of the best Raspberry Pi 3 bundles to get you started on a variety of DIY projects.