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Login error plagues Ubisoft Forward event as viewers try to get free Watch Dogs 2

Ubisoft Forward, Ubisoft’s digital showcase for its upcoming games, was plagued by Uplay log-in issues, as viewers attempted to claim the promised free copy of Watch Dogs 2 for the PC.

Ubisoft said that it would be giving away free downloads of Watch Dogs 2 to people who would watch Ubisoft Forward live. All they had to do was to log in with their Uplay account during the broadcast. However, that turned out to be a problem, with #CANTLOGIN flooding the Twitch and YouTube streams of the virtual event.

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Ubisoft, in a statement to Eurogamer, said that it was aware of the issue and that it was working to resolve the problem during the live stream.

Uplay account holders, however, apparently should not be worried that they missed the chance at a free copy of Watch Dogs 2. Ubisoft directed Digital Trends to tweets by the official Ubisoft Support account, which claims that Ubisoft Forward’s rewards will be given out even to viewers who were unable to log in during the event.

The issue with our log in services should now be resolved. We appreciate your patience! We'll update you as soon as we can with more details on the rewards, even if you were unable to log in successfully during the event.

— Ubisoft Support (@UbisoftSupport) July 12, 2020

Shortly after Ubisoft Forward ended, Ubisoft launched a page where Uplay account holders can log in to claim the promised rewards.

Ubisoft Forward: Assassin’s Creed Valhalla, Far Cry 6, and more

Ubisoft Forward contained announcements for various Ubisoft games in development, including Watch Dogs: Legion, which will launch on October 29; Assassin’s Creed Valhalla, which will roll out on November 17; and Far Cry 6, which will release on February 18.

Ubisoft also expressed gratitude for Rainbow Six Siege players, which now has 60 million players worldwide, and shared a teaser video for battle royale game Hyper Scape, which has already launched an early test. The company also shared updates for Brawlhalla and Tom Clancy’s Elite Squad.

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To help build hype for its recent Ubisoft Forward event, Ubisoft allowed viewers to claim Watch Dogs 2 for free. The catch? You had to log in to Uplay during the live broadcast. Unfortunately, the service was plagued with issues during that time, likely caused by an overload of users trying to access it. Ubisoft Forward passed with few users having redeemed the game.

Not wishing to add more bad press to the company's recent collection of terrible news, Ubisoft quickly announced it would allow Watch Dogs 2 to be redeemable by anyone that logged into Uplay after the event. To claim the game, you simply need to head to Ubisoft's portal and log into your Uplay, or create one if you're new to the service. And that's it! The game should appear in your Uplay games library. The operative word being should, as after claiming the game for ourselves, it is still yet to appear in our list of games 10 minutes later. However, when we reload the portal link, it simply states that we've already claimed our copy, so hopefully soon my Uplay account will update. We will make sure to update this article the moment that change happens.

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