Regardless of the service, there are times when you’ll want to change your password to ensure your accounts stay secure. And although Disney+ may not be top-of-mind when changing a password, it’s one to consider — especially since hackers stole Disney+ user credentials last year to sell them to viewers in unsupported territories. Indeed, it’s a good idea to periodically improve account protection, and now is a good time to do it. Here’s how.
How to change your Disney+ password
The first step to securing your Disney+ account is changing your password to something a little stronger. Disney recommends using a unique password that employs numbers, characters, and symbols. Doing so could make it harder for hackers to decipher the password and discourage them enough to move on and find easier-to-crack quarry. We suggest opting for a password manager like 1Password to do this because it can create a random, ultra-secure password that’s unique to the streaming service and store it safely.
Once you have a unique password in mind, follow the steps below to change it:
- Head over to www.disneyplus.com/account.
- Select Change Password.
- Input your existing password beneath Current Password.
- Enter your new password in the New Password field.
- Click the blue Save button.
Warning: If your machine has been compromised by a keylogger, changing your password will not make a difference as the virus will catch the new credential the next time you type it. If you suspect this is the case (i.e. a number of your accounts have been hacked), run a virus scanner.
How to tell if your Disney+ account has been hacked
In all honesty, Disney+ isn’t that well-rounded a service and is missing all the telltale signs (it doesn’t keep a log of what you’re watching, nor does it show you where you’re signed in), so the only way you’ll be able to tell if your Disney+ has been compromised is when you’ve lost access altogether.
What to do if your Disney+ account has been hacked
The first thing you’re going to want to do if your Disney+ account has been hacked is to contact Disney with the date you registered for the service, the last time you had access, the original email address, and the type of payment method (Visa Debit, for example) on file. They may be able to restore it.
Failing this, we recommend reaching out to your bank or credit card provider and explaining to them what happened. They may be able to refund the money you paid for the account ($7 for a one-month membership, $13 for the Disney+ Bundle, or $70 for access to Disney+ for an entire year).
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