Skip to main content

Cyberpunk 2077 players are unable to get a refund on PlayStation

Cyberpunk 2077’s refund situation just got complicated as PlayStation owners are reporting that Sony is not offering refunds for the game. The news comes after CD Projekt Red told players they could refund digital copies through Sony and Microsoft directly.

PlayStation users are sharing screenshots of messages they’ve received from Sony’s support team, which say the game is not eligible for return. In one email, Sony says “CD Projekt Red is currently working on patches and updates to fix bugs and crashes, and to improve overall gameplay experience of Cyberpunk 2077.”

Recommended Videos

https://twitter.com/stevekovach/status/1339256379014524928

Originally, developer CD Projekt Red tweeted that players could opt to get a refund for the game, which is experiencing major bugs on last-gen consoles. The company tweeted: “For copies purchased digitally, please use the refund system of PSN or Xbox respectively.” Many took that to mean that the developer had reached a deal with both companies to coordinate refunds, but that doesn’t appear to be the case.

CD Projekt Red reportedly clarified the refund situation with investors in a call yesterday, according to Kotaku. “Our procedure here with Microsoft and Sony is not different than with any other title released on any of those storefronts. I want to state that clearly, as there seem to be certain misconceptions,” said Michał Nowakowski, senior vice president of business development.

The developer set up an email help line for customers who were having issues landing refunds. According to some players, the developer is now recommending that players hold off on contacting Sony at all now and asking them to wait for CD Projekt Red to get back to them.

Sonystas decepcionados, não desistam. A CD Projekt Red deve mediar o pedido de reembolso do Cyberpunk 2077 diretamente com a Sony.

Email usado pra solicitar o refund: helpmerefund@cdprojektred.com pic.twitter.com/I0tKaKfiKX

— Caelid; (@KaelGeass) December 16, 2020

CD Projekt Red has come under fire in the wake of Cyberpunk 2077’s release, with players speculating that the company intentionally obscured the state of the PlayStation 4 and Xbox One versions of the game ahead of launch. Digital Trends is finalizing a review of the game, which outlines exactly what shape its currently in following the game’s recent patch.

Giovanni Colantonio
As Digital Trends' Senior Gaming Editor, Giovanni Colantonio oversees all things video games at Digital Trends. As a veteran…
PlayStation Plus June game lineup will get you ready for Monster Hunter Wilds
A glowing purple monster being attacked from all sides.

With a new Monster Hunter game on the horizon, have you been wondering about where to start with this long-running Capcom series? This month's PlayStation Plus catalog can help with that.

It can be tough to figure out where to start with Monster Hunter, not only because there are multiple spinoff titles but also because there are a lot of options. The upcoming Monster Hunter Wilds is set to release in 2025, with Capcom promising its biggest-ever maps, new dual-wielding combat capabilities, and a lot more. If you can't wait until then, there's always Monster Hunter Rise, which is the headliner of Sony's updated PlayStation Plus catalog releasing on June 18.

Read more
Astro Bot isn’t getting PlayStation VR2 support, Team Asobi confirms
Astro Bot wears a dog backpack.

PlayStation's upcoming exclusive Astro Bot will not receive PlayStation VR2 support, Nicolas Doucet, Team Asobi studio head, confirms to Digital Trends. Doucet says that the team is "100% TV" and notes that the addition of a VR mode down the line is unlikely.

The Astro Bot series first made a name for itself thanks to PlayStation VR. Team Asobi's Astro Bot: Rescue Mission was hailed as one of the VR platform's best games when it launched in 2018, leaving fans curious to see if the studio would develop a game for Sony's newest headset, the PlayStation VR2. In an interview with Digital Trends at Summer Game Fest, Doucet confirmed that VR isn't in the cards for its new game for logistical reasons.

Read more
Sony shows off a futuristic PlayStation controller, but don’t get too excited
A concept controller from Sony. IT shows two joysticks on either side of a ring.

In its annual corporate strategy meeting, Sony debuted a video that featured a blink-and-you'll-miss-it concept for a redesigned game controller.

The presentation, which you can watch below, was dedicated to talking about Sony's future "creative entertainment vision," and included a lot of talk about the metaverse, mixed reality, and what it perceives as the future of game development. During a segment that showed off many futuristic-looking devices, you can see a circular controller working with a projected screen.

Read more