Cyberpunk 2077’s refund situation just got complicated as PlayStation owners are reporting that Sony is not offering refunds for the game. The news comes after CD Projekt Red told players they could refund digital copies through Sony and Microsoft directly.
PlayStation users are sharing screenshots of messages they’ve received from Sony’s support team, which say the game is not eligible for return. In one email, Sony says “CD Projekt Red is currently working on patches and updates to fix bugs and crashes, and to improve overall gameplay experience of Cyberpunk 2077.”
Sony won't refund my Cyberpunk 2077 order, even after the game's developer said buyers experiencing problems could get refunds. The game literally crashes my PS4 and is unplayable. Sony's answer? Wait for the updates. pic.twitter.com/Zx2LSRhqqN
— Steve Kovach (@stevekovach) December 16, 2020
Originally, developer CD Projekt Red tweeted that players could opt to get a refund for the game, which is experiencing major bugs on last-gen consoles. The company tweeted: “For copies purchased digitally, please use the refund system of PSN or Xbox respectively.” Many took that to mean that the developer had reached a deal with both companies to coordinate refunds, but that doesn’t appear to be the case.
CD Projekt Red reportedly clarified the refund situation with investors in a call yesterday, according to Kotaku. “Our procedure here with Microsoft and Sony is not different than with any other title released on any of those storefronts. I want to state that clearly, as there seem to be certain misconceptions,” said Michał Nowakowski, senior vice president of business development.
The developer set up an email help line for customers who were having issues landing refunds. According to some players, the developer is now recommending that players hold off on contacting Sony at all now and asking them to wait for CD Projekt Red to get back to them.
Sonystas decepcionados, não desistam. A CD Projekt Red deve mediar o pedido de reembolso do Cyberpunk 2077 diretamente com a Sony.
Email usado pra solicitar o refund: helpmerefund@cdprojektred.com pic.twitter.com/I0tKaKfiKX
— Kael; (@KaelGeass) December 16, 2020
CD Projekt Red has come under fire in the wake of Cyberpunk 2077’s release, with players speculating that the company intentionally obscured the state of the PlayStation 4 and Xbox One versions of the game ahead of launch. Digital Trends is finalizing a review of the game, which outlines exactly what shape its currently in following the game’s recent patch.
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