Skip to main content

How to clear the cache on your Xbox One console

Is your Xbox One experiencing unexpected crashes, annoying freezing, or unexplained slowdowns — no matter what type of game or app you are using? One possible culprit is a cache issue.

Like our computers, your Xbox One also keeps a cache of temporary data for the apps and games you play frequently, so it can load in certain assets more speedily and cut down on wait times. While the Xbox cache doesn’t usually fill as fast as a cache on an active web browser, it can still become crowded over time, causing memory issues and related bugs.

The good news is that clearing the cache is not difficult if you know the right steps, and you don’t even need to turn on your Xbox to do it, which is useful if you keep crashing or permanently freezing whenever you try to boot up. Here’s exactly what you do!

See more

Step 1: Power off the Xbox One

Xbox One power button close up.
The Xbox One X is this generation’s most power-hungry console. Les Shu/Digital Trends

Press and hold the power button on the front of your Xbox. Wait several seconds until it completely turns off. If your Xbox has frozen, or if it’s cycling on and off repeatedly, this should help force it to reset entirely so you can move on with the next steps.

If your Xbox is crashing entirely, it may be difficult or impossible to initiate this full reset with the power button. That’s not ideal, but it’s a good idea to resume the rest of our steps to see if that helps.

If it seems like your Xbox is crashing because of an overheating issue, wait for it to cool down for an hour or two before trying this step.

Step 2: Unplug your Xbox

Diagram showing power cord connections on Xbox One.
Image used with permission by copyright holder

Adjust your Xbox One so you can access all the connections in the back. Look for the power connection on the left-hand side, where the cable leads from the power box to the Xbox One. Unplug this cable from the Xbox One unit itself. You can also unplug it from the wall if you want, but it’s key to unplug it from the actual console.

Note: Certain versions of the Xbox One don’t have a power brick, while some do. To make things easier, follow these steps no matter what you see so you are covering all your bases. You will not be harming your Xbox either way.

Wait one to two minutes before proceeding to the next step.

Step 3: Power cycle a few times

Image close up of the Xbox power button.

Now to the front of your Xbox again: Press and hold the power button again for several seconds, then release it. Repeat this step several times.

Don’t expect an outward sign that this is having an effect on your Xbox. The goal is to clear up any potential issues by forcing the Xbox to attempt to restart without access to power. It’s not always necessary, but it’s a good idea to be thorough with this process.

Once finished, wait one to two minutes again.

Step 4: Plug back in

Diagram showing where to plug the power cord into an Xbox One.
Image used with permission by copyright holder

Plug the power cable back into the back of your Xbox. Wait about a minute – sometimes a power brick will have an indicator light showing when it’s ready, but wait a minute either way and you won’t need to worry about it.

Now press the power button to turn the Xbox back on as you normally would. Start a game or app and play to see if the issue has been resolved.

Step 5: Reset your console if necessary

Screenshot of Xbox reset options.
Image used with permission by copyright holder

If you are still having problems, there is a final step you should certainly try, although it may take a bit of time. If you can access your Xbox settings, head there and select System, then select Console Info. Now go to the option that says Reset Console.

Here you will see a few different reset options. You will want to choose the option that says Reset and Keep My Games & Apps. You certainly do not want to remove everything and reset back to factory default. Once the reset is fully complete, try to play again and see if the issue has been resolved.

Editors' Recommendations

Tyler Lacoma
Former Digital Trends Contributor
If it can be streamed, voice-activated, made better with an app, or beaten by mashing buttons, Tyler's into it. When he's not…
Crash Bandicoot 4 dev partners with Xbox for next game — after leaving Xbox
Crash Bandicoot emerging from a tunnel, with a smirk on his face.

Toys for Bob, the now-independent game developer best known for its work on Call of Duty and Crash Bandicoot games, announced that it struck a deal with Xbox, its former parent company, to publish its next game.

The studio revealed the move on X (formerly Twitter) Friday, adding that while the game is still in the early stages of development, the team is "working hard on an experience we're so sooo inspired about."

Read more
The most common Sea of Thieves problems and how to fix them
Sea Of Thieves Hands-on Preview | First person helm of ship

There are few experiences better than gathering a crew of friends and embarking on a thrilling pirate adventure in Sea of Thieves. When everything is working as intended, Sea of Thieves is a fun and addicting time, but players have reported a number of technical issues and bugs that can interrupt your voyage. We compiled a list of the most common problems players have reported, as well as how to fix them.
Connection issues

While Sea of Thieves depends on online group-ups, sometimes the digital waves get a little choppy.  Upon loading into the Sea of Thieves main menu, you might see a message such as “KiwiBeard, “Greybeard,” or “DaffodilBeard,” among other facial hair-themed errors. The majority of these are error messages related to the game’s servers rather than a problem with your system or your own internet connection.

Read more
How to sail solo in Sea of Thieves
A ship sailing peacefully in Sea of Thieves.

Sea of Thieves is meant to be played as part of a crew. You and a few friends loot and plunder the seas (and other players) as a team. That's not the only way to sail the seven seas, however. If you'd prefer to sail alone, you can also take to the ocean on a smaller, more nimble ship. Taking on the pirate life without any help can be especially tough -- you don't have any backup in emergencies, and if you run up against a crew of other players, you'll have to take them on at a disadvantage.

It's possible to succeed on the high seas all by your lonesome, though, if you play to the strengths of working alone. You are smaller, quicker, and stealthier than other crews and the galleons you might have to face. If you're smart about it, you can win battles, escape emergencies, sneak past enemies, and plunder a whole bunch of loot. Use these tips to maximize your effectiveness as a solo buccaneer.
Sail on Safer Seas

Read more