Starting at just $300 and boasting specs that put it in Android flagship company, you’d be forgiven for wondering if the OnePlus One is too good to be true. Established phone manufacturers turn out smartphones at twice the price and they all have their issues, so some OnePlus One problems are inevitable. We’ve been lurking on forums and comment sections collecting the most common complaints and trying to find fixes, and this is what we came up with.
Problem: Wi-Fi won’t connect, slow, or disconnects
Quite a few people have run into problems with Wi-Fi on the OnePlus One. It may refuse to connect to your network, maybe it just seems very sluggish, or perhaps it keeps disconnecting itself. Luckily, there are plenty of things you can try.
- Sometimes toggling Airplane mode will get it working again temporarily.
- Hold down the Power button until your OnePlus One reboots and try again. Try rebooting your router as well.
- Go into Settings > Wi-Fi and long press on your router then tap Forget network. It’s a good idea to delete connections to any old networks in here that you don’t need. Now, set it up from scratch.
- If that doesn’t work, you may need to delete your Google backup. Forget the network on your phone again, then go to Google Dashboard (you’ll have to log in), scroll down to Android, and tap Delete backup data at the bottom.
- If you’re using a battery-saving app of some kind, check the settings and make sure it isn’t turning Wi-Fi off.
- If you have the option to switch to 5GHz instead of 2.4GHz, then give it a try.
- Try Wifi Analyzer and see if your channels are too crowded — it may be worth changing to another channel.
- Make sure that your router firmware is up to date.
- Some people had had success after wiping the cache form the phone’s recovery menu. Here’s how to get into recovery mode.
- It could be an app that’s causing your problem. You might try uninstalling anything that has potential control over your Wi-Fi, or you could go for a factory reset and then selectively re-install apps until you find the culprit.
Glitch: Double tap not waking phone
Some OnePlus One owners have run into a glitch where the double tap to wake stops working, and sometimes even the Power button is failing to wake the screen.
- Go to Settings > Display & lights and make sure that Prevent accidental wake-up is not checked and Double-tap to wake is checked.
A few people have been complaining about the OnePlus One overheating. It’s worth remembering that any smartphone is going to get hot if you play intensive games on it, but if your phone is getting so hot that apps are crashing or it’s rebooting itself, then you may have a more serious problem.
- Take your case off.
- Take frequent breaks to let it cool down.
- If it’s heating up and you’re not running anything intensive, then try rebooting the phone. A rogue app, theme, or anything else you’ve installed could be to blame. You can try removing things to see if it makes a difference.
- If your phone still heats up, then clear the cache or try a factory reset.
Glitch: GPS won’t fix or drops
A number of OnePlus One owners have had trouble with erratic GPS behavior. The OPO might refuse to fix, or it might work initially and then drop after a while and refuse to reconnect.
- A simple reboot or a toggle of the GPS function can be enough to bring it back temporarily.
- Go into your Settings > Location and try toggling through the options. High accuracy mode should be best, but if it’s not working well for you, then try Device only.
- Fire up the Google Maps app and then toggle GPS off and on again.
- Try wiping your cache. Turn your phone off and then hold down Power and Volume down until the phone vibrates. Select wipe cache and then reboot. Now try connecting again.
- Try the GPS Status & Toolbox app.
- A third-party app could be the problem, especially something that might use GPS. Try uninstalling apps one by one and retest, or go for a factory reset and re-install apps selectively.
A number of OnePlus One owners have encountered a problem with a yellow tinge on the bottom portion of the screen. Some people have found that the whole screen seems to be tinted yellow. There could be two separate issues here. The tint may be a software issue that’s easily fixed. The problem affecting the bottom portion of the screen isn’t as clear cut. There have been suggestions that it’s caused by undried glue and rushing the phones out. However, the Oppo Find 7 and 7A have the same display and the same problems and Oppo suggested it may be due to a backlight that isn’t uniform. The company is testing and replacing afflicted handsets.
- If you’ve got the latest version of CM 11 (you can check via Settings > About phone > Cyanogenmod updates > Check for updates), then go to Settings > Display & lights > Screen color > Custom > Hue and try fiddling to get rid of the yellow.
- Some people are suggesting that the yellow portion at the bottom of the screen will go away in time, but you can speed this up by placing it under UV light. This YouTube video suggests putting the display in direct sunlight for an hour or two. If you decide to try it, we’d recommend not doing it in a really hot environment like a car — especially since windscreens tend to filter out UV. To be honest we’re skeptical about this fix, but it’s easy to give it a try if you’ve got nothing to lose.
- If it’s a build issue, then you are going to have to return the phone and get a replacement. You can return it without quibble if you’re within the first 14 days of ownership, but you are going to have to pay the shipping and handling costs.