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How to cancel Amazon Prime

Amazon Prime is a great deal. For either $13 monthly or $119 a year, the retailer’s paid subscription service offers a number of perks above and beyond the free two-day shipping (and even same-day service where available). You also get plenty of extras, like Amazon Prime movies and shows.

You might find the price a bit too steep, though, especially if you aren’t using Amazon that much. Or, maybe you got your fill of Prime Day deals, and now you’re ready to move on. Either way, Amazon has made it super easy to cancel, and the retailer may even provide you with a partial or full refund depending on how much you used your Prime membership.

Step 1: Find your settings

The first thing to do is to head over to Amazon.com and log into the Amazon Prime account you wish to cancel.

Once you’re there, hover over the Accounts and Lists button in the upper-right corner, underneath your name, which will give you a rather long drop-down menu. From there, select Your Prime Membership from the available options.

Image used with permission by copyright holder

Step 2: Know what you’re giving up

Amazon Prime Benefits screenshot
screenshot

You’ll see all of the benefits of Prime membership on your account page. Take a moment to look through the benefits to make sure there’s nothing you’re going to miss.

Once you’re sure you want to cancel, go to the top-right of the page — under Membership, click the drop-down menu button labeled Update, Cancel and More. In the menu that appears, select the End Membership button.

Amazon Prime End Membership button screenshot
screenshot

Step 3: Confirm the cancellation

Amazon Prime Confirm Cancellation
screenshot

Next, you will be presented with a few options, along with another opportunity to review the benefits that you’ll lose if you cancel. If your account is tied to other Amazon properties, such as Twitch, then you’ll see those listed here as well.

Unsurprisingly, Amazon makes a big play to try to keep you, but if you’re determined to go through with your cancellation, then you do have a couple of choices. To cancel your membership at the end of this billing period — and to make use of Prime up until that point — click Remind Me Later. If you would rather get things over with now and potentially receive a refund, click Cancel My Benefits.

According to Amazon, you can only be eligible for a full refund of your membership fee when you cancel your benefits. There doesn’t seem to be any mention of a partial refund (unless you cancel within three days of signing up or having your free trial convert to the paid subscription), and you can only get the refund if you didn’t use your benefits since the last time you were charged the fee.

If you click Keep My Benefits, you’ll be returned to the Prime account page without cancellation.

Final notes

Remember that when you cancel, you’re still considered a customer, and your Amazon account is still active. If you sign up for Prime again, you will have to pay the $119 for a year, or $13 for a month, right away. However, you are eligible for a free Prime trial every 12 months, so if it’s been a while, you may be able to save a little by starting with the trial.

Note: These steps can vary slightly if you have a unique subscription situation. For example, if you have a discounted Prime Student membership, you can still cancel using the steps above, although some of the language may be slightly different. However, you will not be able to try out the six-month Prime Student trial membership, no matter how long you wait. Additionally, your ability to get a refund may be affected. Also, if your membership was part of another service from another company (like Sprint), then you’ll have to manage your Prime account through that company.

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Jon Martindale
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