Skip to main content

How to reset the SimpliSafe Base Station

SimpliSafe offers several home security packages, but they’re all powered by the versatile Base Station. This serves as the brains of the operation, interacting with the rest of your setup to let you know when an alarm is tripped.

However, every so often you might run into issues with your Base Station and need to reset it. Here’s a look at not only how to reset your SimpliSafe Base Station, but also reasons why you should perform the operation.

Difficulty

Easy

Duration

10 minutes

What You Need

  • SimpliSafe Base Station

  • SimpliSafe Key Pad (or smartphone app)

  • Philips-head screwdriver

simplisafe home security system deals the foundation 4 piece by
Image used with permission by copyright holder

How to reset the SimpliSafe Base Station.

Before you try to reset your Base Station, make sure you’ve disarmed and powered down the unit. To disarm the unit, you can use either your keypad or smartphone app. Then, unplug the power adapter to shut it down. With those steps out of the way, here’s how to reset your SimpliSafe Base Station:

Step 1: Remove the battery cover from the bottom of the device. This will require a Philips-head screwdriver.

Step 2: Remove the batteries.

Step 3: Wait for at least 15 seconds, then replace the batteries.

Step 4: Replace the battery cover and secure it with your screwdriver.

Step 5: Reconnect the power adapter to the Base Station.

Step 6: The unit will now go through a reset phase that can take up to two minutes.

Step 7: Wrap up the reset by testing your Base Station by using the Home and Away buttons.

Step 8: If the “No Link to Dispatcher” message has disappeared, the reset was successful.

Step 9: If you’re still having issues, you’ll need to reach out to customer support.

When should you reset the SimpliSafe Base Station?

The main reason you’ll need to reset your SimpliSafe Base Station is if it stops communicating with the rest of your SimpliSafe setup. Performing a reset often fixes the hiccup, returning your system to working order.

If performing a reset doesn’t work, you might need to update the cellular module inside your Base Station. This is often the case for older units sold prior to December 2019 – check out the official SimpliSafe Support website for more details.

You could also try moving your Base Station closer to the rest of your system, as extreme distances might cause errors to pop up that a simple reset won’t resolve. But between resetting your Base Station, upgrading your cellular module, and repositioning your system, there’s a good chance you can get things working without a call to Customer Support.

Editors' Recommendations

Jon Bitner
Jon Bitner is a writer covering consumer electronics, technology, and gaming. His work has been published on various websites…
This EcoFlow solar portable power station bundle is $1,000 off
The Ecoflow Delta Max 2000 Power Station with 220W solar panel.

It's never a bad idea to have a portable power station, whether as a backup energy source for blackouts or to keep your electronic devices running when you're on the road or camping. The good ones tend to be expensive though, which is why there's always high demand for portable power station deals. Check out this bundle -- the EcoFlow Delta Max 2000 with a 220W solar panel at $1,000 off from Amazon, so instead of $2,399, you'll only have to pay $1,399. It's still not cheap, but you may regret not taking advantage of this offer when you find yourself needing a portable power station in the future.

Why you should buy the EcoFlow Delta Max 2000 with 220W solar panel
The EcoFlow Delta Max 2000 is a portable power station with a large capacity of 2016Wh, which is enough to fully charge a smartphone 175 times or keep a refrigerator running for up to 28 hours, to illustrate how much energy it can store. It's not only meant to be used indoors though, as it's easy to carry with you during your travels as it weighs just 48 pounds, and it comes with a durable chassis with an IP68 waterproof rating. There's a lot of ports on the EcoFlow Delta Max 2000, so you'll be able to plug in everything that you'll need power for.

Read more
How to disable learning on the Nest Learning Thermostat
The Google Nest Learning Thermostat in stainless steel.

A big appeal of the Nest Learning Thermostat is that it's smart enough to help curate a temperature schedule that keeps you comfortable and saves you money. It does this by automatically changing your thermostat settings as needed – and while it's an incredible feature, it's not perfect for everyone.

Read more
Ring Pan-Tilt Indoor Cam vs. Wyze Cam Pan v3: Which is the better pan-tilt camera?
The Pan-Tilt mounted on a wall.

An indoor camera capable of panning and tilting is one of the best ways to improve the security of your home. These devices make it easy to capture all corners of a room with a single device, making them a cost-effective way to keep tabs on a property. The Wyze Cam Pan v3 is one of the cheapest options on the market, but Ring has recently launched its own Pan-Tilt Indoor Cam that's quickly become popular with shoppers.

But is the expensive Ring Pan-Tilt Indoor Cam better than the Wyze Cam Pan v3? Or should you save yourself a few bucks and opt for the cheaper security camera? Here's a look at both to help you decide.
Pricing and monthly fees

Read more