Disney+ is Disney’s answer to streaming services such as Netflix, Hulu, and Apple TV. With an enormous library that includes content from the Disney Vault, the Disney Channel, Pixar, National Geographic, and the Marvel and Star Wars universes, it has a strong claim as a leader in the streaming space. It even has specials from top talent like Beyonce’s Black is King and Broadway’s Hamilton. As of August 2020, the service had already amassed more than 60.5 million subscribers, putting it on a rocketship trajectory after being live for less than a year.
Disney+, however, has not been without some strange bugs. Users have reported not being able to access content, slow streaming speeds, and subtitles being unnecessarily intrusive or refusing to turn off on some platforms.
While it’s nice that Disney wants to help you understand everything that’s going on in your favorite shows or movies, having an option is better. If you suddenly find that you can’t remove the closed captioning on Disney+, this guide can help, regardless of which device you’re using.
Note: Unless otherwise indicated, the first step for all of these devices is to launch the Disney+ app and pick a show or movie to watch. If you don’t have the Disney+ app, visit your device’s app store to download it for free.
Android
- Step 1: While your show or movie is playing, tap your display.
- Step 2: A Menu icon should appear on the left. When it does, select it.
- Step 3: Your audio or subtitle options will pop up. Select the Off option under Subtitles.
iPhone and iPad
- Step 1: While your show or movie is playing, tap your display.
- Step 2: A variety of icons should appear in the upper-right corner. When they do, select the icon furthest to the right.
- Step 3: Your preferred audio or subtitle options will pop up. Select the Off option under Subtitles.
- Step 4: Tap the X icon in the upper-right to continue playback.
Google Chromecast
- Step 1: While your show or movie is playing, tap or hover the mouse on your screen.
- Step 2: A Menu icon should appear. When it does, hover over it.
- Step 3: Your preferred audio or subtitle options will pop up. Select the Off option under Subtitles.
- Step 4: Tap OK or the X icon to continue playback.
Roku
- Step 1: Once you’ve chosen a show or movie to watch, select Audio & Subtitles from the description page.
- Step 2: Choose Off for Subtitles.
- Step 3: Press the back button to exit the description page.
- Step 4: Hit Play to start your movie or show.
If you have a newer Roku device, you can also turn off subtitles while your movie or show is playing.
- Step 1: While your show or movie plays, press Up or Down on your remote.
- Step 2: Select Audio & Subtitles.
- Step 3: Your preferred audio or subtitle options will pop up. Select the Off option under Subtitles.
Amazon Fire TV
- Step 1: While your show or movie is playing, click up on your remote.
- Step 2: A Menu icon should appear. When it does, select it.
- Step 3: Your preferred audio or subtitle options will pop up. Select the Off option under Subtitles.
- Step 4: Click the back button on your remote to close the menu.
Apple TV
- Step 1: While your show or movie plays, swipe down on your remote. If using a second- or third-generation Apple TV, hold the Center button down on your remote.
- Step 2: Your preferred audio or subtitle options will pop up. Select the Off option under Subtitles.
PlayStation 4
- Step 1: While your show or movie is playing, hit the Down button on your controller.
- Step 2: A Dialogue icon should appear. When it does, select it.
- Step 3: Your preferred audio or subtitle options will pop up. Select the Off option under Subtitles.
Xbox One
- Step 1: While your show or movie is playing, hit the Down button on your controller.
- Step 2: A Dialogue icon should appear. When it does, select it.
- Step 3: Your preferred audio or subtitle options will pop up. Select the Off option under Subtitles.
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