Skip to main content

Digital Trends may earn a commission when you buy through links on our site. Why trust us?

How to reset and deregister an Echo Show

Looking to donate or sell your Amazon Echo Show? Before your transaction, you’ll want to make sure you factory reset and deregister the device. A factory reset ensures all of your Amazon account settings are erased from the device, so your Show’s new recipient can input their own Amazon credentials and set up the smart display for themselves. Fortunately, the process of resetting your Show 5 or Show 8 is fairly easy, and there are a few ways to perform the task. Let’s walk through each method.

Have a regular Echo speaker? Check out our guide on how to reset both a standard Echo or Echo Dot.

Resetting from the Echo Show menus

To begin, you can either say, “Alexa, go to settings,” or swipe down from the top of the home screen. Tap Settings from the list of options, then tap Device Options. If this is a second-generation Echo Show, select Reset to Factory Defaultsbut Retain Smart Home Device Connections. For a first-gen Echo Show, tap Reset to Factory Defaults. Either option will erase all personal data from the device and de-register the Echo Show from your Amazon account.

Resetting with Echo Show buttons

You can also factory reset your Show by pressing and holding both the Mute and Volume Down buttons at the same time. After about 15 seconds, you should see the Amazon boot logo. This confirms your Show has completed the reset process. You can confirm the device was deleted from your account by checking in your Alexa app.

Open the app, tap Devices (located at the bottom of the home screen), then tap Echo & Alexa. You’ll see a list of all your home’s Amazon devices and their assigned groups. Your Echo Show device should be missing from this list.

Resetting with the Alexa app

If you’d prefer to reset your Echo Show using the Alexa app, you can do that as well. Fire up the app, tap Devices, then tap Echo & Alexa. Locate your Echo Show and select it from the list of devices. Then, scroll down to the Registered To tab and tap Deregister.

You’ll be asked to confirm your reset. Tap Deregister to remove the Echo Show from your account (or Cancel if you chose the prompt by accident)

Resetting from your desktop

Launch your preferred web browser and go to If you’re not already signed in to your Amazon account, do so by hovering your cursor over Log In at the top of the home page and clicking Sign In. Next, hover over Accounts and Lists. Click Your Content and Devices from the list of options. At the top of the next page, click Devices. Then, click Echo to see all of your account’s connected Echo devices. Click on your Echo Show, then click Deregister.

Editors' Recommendations

Michael Bizzaco
Michael Bizzaco has been writing about and working with consumer tech for well over a decade, writing about everything from…
Most common Amazon Echo Dot problems, and how to fix them
Amazon Echo Dot (4th Gen) with Clock on table.

The Echo Dot is a fantastic way to stay connected with your schedule, favorite streaming platforms, news, weather, and smart home devices, but it's not without its glitches. Once in a while, you may experience a Wi-Fi dropout or other frustrating hiccup. Not to worry though: Most of these bugs have simple solutions to get things back on track. For your consideration, we've rounded up some of the most common Echo Dot issues users face  and what you can do to fix your troublesome Dot if it decides to act up.

Having trouble with other Amazon products? Check out our roundups of the most common Echo Show and Echo Bud issues and how to fix them. Issues with your network? Check out our list of the most common Wi-Fi problems (with solutions).
Your Echo Dot won't connect to Wi-Fi

Read more
What to do if your Amazon Alexa app is not working
Alexa app on phone.

Amazon Alexa might be one of the most popular smart assistants, but it’s not without a few flaws. For instance, some users have experienced crashes while using the Amazon Alexa app -- and others have found the app to be entirely unresponsive when trying to control their Amazon Echo devices.

Issues like this are typically picked up on by Amazon and immediately fixed with a patch, but sometimes there’s an issue on the user’s end that needs to be remedied before things start functioning as intended. If your Amazon Alexa app is not working or responding, here are a few ways to fix it.
Check for a software update

Read more
The best smart lamps of 2023
Philips hue white ambiance lamp installed on coffee table.

Searching for a smart lighting solution for your desk, end table, or nightstand? Consider adding a smart lamp to your shopping list. These versatile products not only help illuminate a dark room, but often come with useful features such as timers, multiple selectable colors, and the ability to sync with the rest of your smart home.

The best smart lamps on the market are compact enough to fit easily on most desk or table setups, and offer a wide range of light color options, from different shades of white to every other color of the rainbow. You'll find a list of the best smart lamps of 2023 below.

Read more