Skip to main content

Why does Alexa stop playing music?

Echos and other Alexa devices make fantastic music machines. You can link your favorite music platforms, request a song or genre with just a voice command, and enjoy features like the Echo’s well-designed speaker system that really does fill a room with sound.

But sometimes your personal songfest can run into problems. The Alexa voice assistant occasionally stops playing, refusing to advance to the next song or cutting out completely in the middle of your jam. Here’s what’s going on when this happens, and how you can fix it.

Why does Alexa stop playing music after a while?

Amazon Echo Studio Alexa Smart Speaker on a table.
Amazon

There are many potential reasons Alexa can stop the music. That’s why people who use their Echos to listen to lots of music are likely to run into this issue at some point. Common reasons that your music stops playing include:

  • Alexa’s music settings got confused, which can lead to a song endlessly repeating or stopping after just one song.
  • Your internet went down, and Alexa can no longer stream anything. If your music suddenly cut out mid-song, it’s probably an internet issue.
  • The problem is with the music streaming service you’re using, not with Alexa. Alexa can connect to accounts from Apple Music, Spotify, Tidal, and other services. If something happened to one of these services, your music may stop suddenly.
  • Alexa doesn’t understand the music commands or doesn’t understand what to access to play music.
  • Alexa can also sometimes time out and stop music automatically after a certain period of time.
  • It could be an old-fashioned bug that has frozen Alexa and disabled your Echo entirely.

How do I get Alexa to keep playing music?

Amazon Echo Show 15 hanging horizontally on the wall in a kitchen.
Image used with permission by copyright holder

Let’s go over the solutions that are most likely to resolve this issue, starting with some important basics and a few Alexa settings tricks to try.

Check your power: Is your Echo plugged in? Did it get turned off by accident? Try unplugging, waiting for about 10 seconds, then plugging it back in. This type of basic reboot can also fix other problems that may have cropped up, like unexpected bugs.

Wait for a little bit: Sometimes the problem is only a temporary pause. Alexa could be getting ready to give you a notification or alert. The song could have a silent section at the beginning or end. Or your streaming service may be gearing up to take an ad break.

Check your Wi-Fi connection: Is your Wi-Fi on? Is your router working? If these have unexpectedly failed, reboot your router to help fix the issue. If someone recently changed the Wi-Fi password or settings, then Alexa will need to be updated with the new information to get online again. If you recently moved your Echo, it may be too far from your Wi-Fi range now, leading to dropped connections. And, of course, sometimes internet services simply go down due to infrastructure problems.

Look up your music service: Speaking of services going down, it’s a good idea to check that the streaming app you are using is still online. You can go to sites like Downdetector and look up services like Spotify, Apple Music, Tidal, and other options to see if they are currently down or not. If you haven’t connected your music account to Alexa yet or have switched to a different music service, then you’ll need to go into the Alexa app and add the appropriate music login. If your subscription to the music service has unexpectedly ended, you’ll need to renew it. If you changed the password for your subscription, then you’ll need to update that password in Alexa, too.

Take Alexa out of Loop mode: If the same song keeps playing over and over, or Alexa will only play one song and then stop, the voice assistant could have gone a little loopy. Try saying, “Alexa, turn Loop mode off.” If this doesn’t work, you can also try saying something like, “Alexa stop playing music.” Then wait a minute and try playing songs again to see if Alexa has got the message.

Check if Alexa is updating or needs to be updated: If Alexa is suddenly refusing to play, it could be installing an update. This is usually accompanied by a glimmering blue ring on the Echo device until the update is complete. On the other hand, if Alexa is acting buggy, it’s a good idea to head into the app, look at your Devices and choose your Echo so you can Check for Software Updates. You may also want to visit the app store on your mobile device and check if the Alexa app needs an update.

Make sure Alexa knows what you’re talking about: If your music account is linked and you’re giving clear commands like, “Alexa, play Taylor Swift,” then Alexa should know what you mean. However, there are a few potential issues. First, make sure that you are logged into Alexa using your Amazon account. Otherwise, Alexa may not be able to access your music. Second, if you recently switched devices, like upgrading to a new Echo or adding another Echo, Alexa may have some trouble knowing which device you want to use. Make sure that your Echos are clearly named and that any old Echos are permanently disconnected from Alexa.

Do you have a house-wide adblocker?: Sometimes devices like routers can provide adblocking services for your entire Wi-Fi network. But that may not play well with Alexa and your streaming service. Turn off any Wi-Fi adblockers or similar settings and see if you can listen to music without any problems.

Editors' Recommendations

Tyler Lacoma
Former Digital Trends Contributor
If it can be streamed, voice-activated, made better with an app, or beaten by mashing buttons, Tyler's into it. When he's not…
Best air conditioner deals: Portable and window units on sale
The GE 10,000 BTU portable air conditioner cools a living room while a woman reads.

Temperatures this year seem to be some of the highest in history, and it's no surprise that many folks are worried about what summer is going to look like this year. As such, it's important to keep yourself cool, and going for an air conditioner is probably going to be a big help; even something as simple as portable air conditioners will offer some help. That said, a proper air conditioner is better, which is why we've gone out and collected some of our favorite deals below, including from some of the best air conditioner brands out there.

Also, if you're struggling with things like seasonal allergies, check out some of these air purifier deals, and for those who have persistent dry coughs, these humidifiers deals should help a bit as well.
Evapolar evaCHILL — $70, was $99

Read more
Best security camera deals: Ring, Arlo, Blink and more on sale
These are the best security camera deals available right now
Prime Day 2022 security camera deals graphic.

If you want to have more peace of mind when you're away from home, then grabbing yourself a set of home security cameras to check on things is a good idea. Luckily, there are a lot of excellent options out there, whether it's in the budget range or high-end, including some excellent deals that you can take advantage of to help bring the cost down. To that end, we've collected some of our favorite deals below on various cameras, including wireless security cameras, to save you the hassle of cables. That said, if you're already in the Amazon ecosystem, then you may want to check out these Ring camera deals instead.
Chamberlain myQ Smart Garage Security Camera -- $40, was $50

While this is ostensibly made for your garage, there's no reason the Chamberlain myQ Smart Garage can't work for other uses as well, especially if you don't need the highest quality of recording. It has an HD camera, which isn't a ton, but it does have an impressive 130-degree field of view. The MyQ also connects through dual-band Wi-Fi for a better connection, and it even has two-way communication, which is impressive for something at this price bracket.

Read more
Best espresso machine deals: Nespresso, De’Longhi, Breville
The Sboly coffee maker and espresso machine on a kitchen counter.

An Espresso machine is something every coffee lover needs to keep in the kitchen. There are a lot of espresso machine deals and coffee maker deals in general to take advantage of right now, including Keurig deals and Nespresso deals. But espresso machines by other brands are also in play, so we’ve tracked down all of the best espresso machine deals to shop right now. You’ll find them all below, and if you’re looking for some additional savings for the kitchen you can also shop some air fryer deals, oven deals, and refrigerator deals.
Sboly coffee maker and espresso machine — $49, was $80

The Sboly coffee maker and espresso machine offers ultimate affordability when it comes to a quality morning beverage. It is a 3.5-Bar machine that can rapidly and professionally extract four shots of hot espresso in just two minutes. It’s compact and designed for any kitchen, and also goes well in the office, RV, and other smaller spaces. The Sboly coffee maker and espresso machine comes with a carafe and a scale for customizing between one and four cups of coffee.

Read more