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Amazon Echo Show (2nd Gen) Review

Amazon Echo Show - Second Generation

“With a bigger screen and stronger sound, the new Amazon Echo Show is better in every way.”
  • Impressive sound quality
  • Crystal clear display
  • Larger screen than previous model
  • Built-in smart home hub
  • Expensive
  • No Z-Wave integration
MSRP $230.00

We had a feeling that the Amazon Echo Show was due for an update. With competition from Google Assistant via Lenovo’s gorgeous Smart Display and JBL’s Link View, which both feature better sound and display quality, Amazon needed to catch up.

The company delivered with the (2nd generation) Amazon Echo Show, an Alexa speaker with a screen when that was released in October 2018 with a starting price of $230. Needless to say, the market continues to grow with new entries vying for notoriety. Amazon’s own lineup consists of the Amazon Echo Show 5 and Echo Show 8 — both offering nearly the same features, but in smaller packages. It’s worth mentioning that the company just recently announced its successor, the Amazon Echo Show 10 (3rd Gen), featuring a 10-inch display on a motor that can follow you around a room.

Now that November is here, you can expect some exciting deals on it — along with other smart home gadgets as we near Black Friday 2020.

Alexa, Show me movie times

Like the previous Echo Show, the new Show looks a little bit like a propped-up tablet. But the new Show has a bigger, 10-inch crystal clear display (the old one was 7 inches). It serves as a smart hub, meaning that it can use the Zigbee protocol to connect to smart home devices.

Another difference between the old and new devices is the shape. The older version resembled a blocky, old-school TV, while the new one is more streamlined, with a sandstone or charcoal fabric backing. It’s ideal for a kitchen environment, where you could ask Alexa to show you tutorials on, say, how to make lasagna.

Amazon stepped up sound quality by adding dual two-inch premium drivers, a passive bass radiator, and Dolby processing. In addition, you can adjust the treble and bass with just your voice from across the room. You can also use the Show to set up Alexa’s Multi-room audio feature.

You can adjust the treble and bass with just your voice from across the room.

The Show features better integration with Ring (owned by Amazon) security products, specifically its video doorbells. When your Ring doorbell rings, you can see who’s at the front door on the Show screen. With a Hulu subscription, you can also watch live TV on the device and make Skype calls.

Beyond that, the Show does all the things a regular Echo speaker can do, like add items to your shopping list, set timers, or tell you the square root of 52,000 (answer: 228.03508502). For those of you who get creeped out by devices with a screen in your homes, there’s a way to turn both the camera and speaker off for privacy.

Alexa, play Cardi B.

We got a chance to tinker with the new Show and came away impressed with the improved sound quality. We mean significantly improved. We set the new Echo Show next to the old one to conduct side-by-side testing on sound, and were blown away. It’s clear that Amazon bumped the sound from the good enough category to the good-enough-to-play-during-a-party category.

We asked Alexa to play Cardi B.’s I Like It, which has a decent amount of bass. While our old Echo Show tends to sound a bit muffled with songs featuring bold bass, the new Show handled the task well, providing a grown-up, clear, bold, room-filling version of the song. We had a similar experience when we asked Alexa to take it down a notch with The Beatles’ Let it Be. The instrumentals and lyrics blended well. And if you want more oomph, you can optionally pair the Show with the new Echo Sub and other Echo speakers to double down on sound.

We had both devices play Uptown Funk and found that the new Show did an excellent job of projecting a bolder, fuller sound across the room, creating a multi-dimensional version of the song that wasn’t present before.

Amazon Echo Show 2 Review
Rich Shibley/Digital Trends

The improvements are big when it comes to the display, too. We watched a few minutes of an episode The Marvelous Mrs. Maisel, and again, the improvement in display clarity was stark. Crisp, clear images appeared on the screen, and the device could definitely be used as a TV if you wish. While it doesn’t quite match up to the clarity of Lenovo’s Smart Display with Google Assistant, it was a huge improvement over the previous Echo Show.

Obviously, it would be a bit difficult to gather ‘round the device as you would a TV because of the way it’s propped up at an angle. But if you want to watch the game while cooking dinner, you’ll get a robust look at what’s happening.

Alexa, turn on the downstairs lamp

We were easily able to get the Show up and running in our smart home. Once plugged in, it asked for our Amazon Prime account info, our Wi-Fi password, and we were good to go. We should note that we already have the Alexa App installed on our phone, and we connected the device to a pre-existing network of Echo devices. If this is your first Echo, you’ll have more work to do on the front end, including setting up your preferred language, connecting music streaming services to your account, and adding smart home devices that you want your Echo to control. The Alexa app and Show screen will walk you through the steps for a painless setup.

We connected the Show to our Nest camera and were looking at footage from it in no time. The new Show’s bigger screen and clearer display made a stark difference: We could see whether our son’s eyes were open or closed while laying in bed — something we weren’t able to do before. We also connected our Noon and Philips Hue lighting and smart plugs, and were easily able to turn each device on and off with just the sound of our voice.

Otherwise, the Alexa voice assistant is the same you’d find in any Alexa device — she can solve math problems for you, tell you what her favorite superhero is, set multiple timers, make phone calls, and so much more. The advantage of a screen comes into play when you need to see video footage, play movies or cooking videos, make video calls, or even answer the Ring doorbell from your voice, a new feature that we’ll test out when we get a Ring doorbell installed.

A couple of dings: While we’re happy to see Zigbee integration, we wish Amazon added Z-wave functionality as well, to make the Show compatible with a larger variety of smart home devices. Many hubs, like Samsung’s SmartThings Wi-Fi, include both. If you want to use any of the more than 2,400 devices that use Z-Wave, you might need to invest in one.

The fabric backing is definitely an improvement.

Price-wise, it has gotten better over time now, generally getting down as low as $180. Currently, however, it sits at its normal $230 cost. In comparison, the 10-inch Lenovo Smart Display is $180, while the Google Next Hub Max is $230.

Overall, though, we came away impressed with the improvements Amazon made in its overhaul of the Echo.

Warranty information

The Echo Show comes with a one-year limited warranty and service. You can buy an extended one-, two-, or three-year warranties separately.

Try these new features

Alexa keeps getting smarter, thanks to frequent updates that expand her toolkit. You can try the following new features with the Amazon Echo Dot with Clock.

Wellness Tips

Working from home has its challenges, especially when it relates to health and wellness. Alexa can help by providing some useful wellness tips. To hear them, just say, “Alexa, what is my wellness tip of the day?”

Group conversation for all of your devices

Getting someone’s attention in another room can be challenging, especially if you have kids who routinely crank the music in their rooms. You can now conduct group conversations using Alexa’s Drop In feature, where you’ll be able to connect to other Echo devices. Essentially, it’s an intercom system.

Get your reminders on all devices

You can always stay up-to-date with your reminders thanks to a new feature that will play them across all of your Alexa devices. In order to enable this, you need to select the Announce on all devices under Settings > Reminders within the Alexa app.

Daily Music Pick

Tired of the same playlist or carousel of songs playing on your Alexa device? Then check out the daily music pick feature that will provide daily music recommendations from Amazon Music. All you need to say is “Alexa, play the Daily Music Pick” and a new artist will automatically choose a song, album, or playlist.

Our Take

Overall, the new Echo Show is better than the old one in every way. With bold sound, a 10-inch crystal clear display, added smart hub, and a streamlined, softer look, we’re impressed that Amazon made so many strides in significantly improving the product.

Is there a better alternative?

Smart displays continue to be highly competitive, and Google Assistant devices provide the strongest competition. The Google Nest Hub Max ($230) stands tall for being an ultimate smart display that adds one key element you won’t find in other devices, it doubles as a security camera as well. This means it can keep tabs on your home while you’re away. The Lenovo Smart Display 7, also featuring Google Assistant, is a device with a compact design and affordable price point ($100). And even though it’s not out yet, its $250 priced successor may seem like a solid buy as well.

As for Echo devices, if you don’t need the screen, an Echo ($100) or Echo Dot with LED clock ($60) can provide you with a smart speaker with Alexa voice assistant embedded. You’ll be missing the Zigbee smart hub capabilities, though, and getting a cookie-baking tutorial would be more difficult without the screen.

How long will it last?

Amazon Echo devices and Alexa are both here to stay. Alexa is always getting better via firmware updates and added skills. The Echo Show hardware feels sturdy enough to last at least a few years, and support for the device should continue for a long time.

Should you buy it?

If you’re looking for an Alexa-based smart speaker with a screen, this is the one to buy. If you’re not married to Alexa, take a look at the Google Nest Hub Max. Either way, you’re getting a great device.

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