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One In Five Customers Have Dropped Voom

And later this year, subscribers may have another reason to dump Voom as it shifts to a bigger home satellite dish, nearly twice as wide, requiring the dishes installed so far to be replaced.

The startup problems are revealed in a document Cablevision filed this week with the Securities & Exchange Commission for the planned spinoff of Voom into a separate company.

Although Cablevision executives expected a turbulent shakedown period for the service, which stresses a wide array of high-definition TV channels, some of the problems go beyond their expectations, including the extra-high cost of attracting subscribers, according to the 180-page filing.

Read more at Newsday