Nokia offers Lumia 900 buyers $100 refund over Internet access bug

nokia lumina 900

The Nokia Lumia 900 has, for the most part, enjoyed positive reviews, helping it to become the most-hyped Windows phone to date. On Easter Sunday, excited customers lined up to purchase Nokia’s third Windows-based smartphone for the affordable price of $100 with a two-year contract. But only days after the Lumia 900’s debut, complaints arose that a software glitch has blocked users ability to access the Internet. For the smartphone, that’s one heck of a problem. As a gesture of goodwill, Nokia has issued a $100 refund for any AT&T Lumia 900 phone purchased before April 21.

“After this flagship device began selling, we identified a software issue,” wrote Nokia in a blog post. “In short, a memory management issue was discovered that could, in some cases, lead to loss of data connectivity. This issue is purely in the phone software, and is not related to either phone hardware or the network itself.”

As Nokia explains, the is with Nokia’s software, not the Window Phone 7.5 (Mango) operating system. For users who would rather keep their device than take advantage of the refund, an update will be made available by Nokia on Monday, April 16, to patch the bug. Nokia says customers may also swap their current Lumia 900 for an updated unit, although Nokia has not made it clear when they would begin shipping its phones with the updated software.

The download for the updated software will be made available on Zune for both Windows and the Windows Phone Connector on the Mac. 

Despite this little glitch, the Lumia 900 still appears to be a successful product for Nokia. After scrapping its plans to equip its smartphones with its own mobile OS back in 2011, Nokia decided to partner with Windows, and the decision has been the right move thus far. The black and cyan color models of the Lumia 900 topped the Amazon smartphone sales charts (which does not include the iPhone) in first and second place, and has been selling out at retailers throughout the United States. News of Nokia’s quick reaction to the software problem has met with praise for its top notch customer service.

“We believe the Nokia Lumia 900 is unlike any other smartphone on the market. It represents an exceptional balance of power, ease of use and value, all wrapped in one of the most stylish, striking designs ever,” Nokia wrote in a statement. “At $99.99 at AT&T, we think the Lumia 900 is already a fantastic deal. And now, it’s unbeatable.” 

Either way, the Lumia 900 is a steal, and despite the cost of a five day wait we can’t help but to recommend the phone.

While customers have been wondering if the $100 credit applies to all Nokia phones purchased, whether from Amazon or from AT&T, a Nokia spokesperson confirmed with Digital Trends that “the $100 credit applies to all Nokia Lumia 900 owners with an AT&T service plan. It doesn’t matter where you bought it.”