Nokia offers Lumia 900 buyers $100 refund over Internet access bug

nokia lumina 900

The Nokia Lumia 900 has, for the most part, enjoyed positive reviews, helping it to become the most-hyped Windows phone to date. On Easter Sunday, excited customers lined up to purchase Nokia’s third Windows-based smartphone for the affordable price of $100 with a two-year contract. But only days after the Lumia 900’s debut, complaints arose that a software glitch has blocked users ability to access the Internet. For the smartphone, that’s one heck of a problem. As a gesture of goodwill, Nokia has issued a $100 refund for any AT&T Lumia 900 phone purchased before April 21.

“After this flagship device began selling, we identified a software issue,” wrote Nokia in a blog post. “In short, a memory management issue was discovered that could, in some cases, lead to loss of data connectivity. This issue is purely in the phone software, and is not related to either phone hardware or the network itself.”

As Nokia explains, the is with Nokia’s software, not the Window Phone 7.5 (Mango) operating system. For users who would rather keep their device than take advantage of the refund, an update will be made available by Nokia on Monday, April 16, to patch the bug. Nokia says customers may also swap their current Lumia 900 for an updated unit, although Nokia has not made it clear when they would begin shipping its phones with the updated software.

The download for the updated software will be made available on Zune for both Windows and the Windows Phone Connector on the Mac. 

Despite this little glitch, the Lumia 900 still appears to be a successful product for Nokia. After scrapping its plans to equip its smartphones with its own mobile OS back in 2011, Nokia decided to partner with Windows, and the decision has been the right move thus far. The black and cyan color models of the Lumia 900 topped the Amazon smartphone sales charts (which does not include the iPhone) in first and second place, and has been selling out at retailers throughout the United States. News of Nokia’s quick reaction to the software problem has met with praise for its top notch customer service.

“We believe the Nokia Lumia 900 is unlike any other smartphone on the market. It represents an exceptional balance of power, ease of use and value, all wrapped in one of the most stylish, striking designs ever,” Nokia wrote in a statement. “At $99.99 at AT&T, we think the Lumia 900 is already a fantastic deal. And now, it’s unbeatable.” 

Either way, the Lumia 900 is a steal, and despite the cost of a five day wait we can’t help but to recommend the phone.

While customers have been wondering if the $100 credit applies to all Nokia phones purchased, whether from Amazon or from AT&T, a Nokia spokesperson confirmed with Digital Trends that “the $100 credit applies to all Nokia Lumia 900 owners with an AT&T service plan. It doesn’t matter where you bought it.”

Product Review

LG's new V40 has 5 cameras, but ThinQ twice before you buy

The LG V40 ThinQ has five cameras -- three on the back and two on the front. This makes it one of the most versatile camera phones LG has released to date, and it’s creatively fun to use. Read on for more in-depth analysis.

Sams's Club offering $100 gift cards for iPhone XR pre-orders

After months of rumors and speculation, Apple has finally taken the wraps off of the new iPhone XS, iPhone XS Max, and iPhone XR. Now that the phones are out, you might be wondering how you can get them for yourself.

Here’s how to buy the new Google Pixel 3 and Google Pixel 3 XL

Google finally unveiled the new Google Pixel 3 and Google Pixel 3 XL, arguably the best Android phones currently available. Now that they're official, you might be wondering how to get them for yourself.

Save up to $1,000 with the best smartphone deals for October 2018

Need a better phone but don't want to spend a fortune? It's never a bad time to score a new smartphone and save some cash. We rounded up the best smartphone deals available that can save you as much as $1,000.
Product Review

We can’t find a reason to buy the Porsche Design Mate 20 RS over the Mate 20 Pro

The Huawei Mate 20 Pro looks like an exceptional phone, so can a version with Porsche Design’s involvement be worth spending twice as much on? We’ve taken the phone for a test drive.

The Google Pixel 3 and Pixel 3 XL are now available for purchase

Google's latest flagships, the Pixel 3 and Pixel 3 XL, are now official and we have all the details from the October 9 event in New York City and Paris. Here's everything we know about the Google Pixel 3 and Pixel 3 XL.
Product Review

Samsung’s Galaxy Book 2 is a Surface Pro alternative with one big advantage

The 2-in-1 form factor is clearly a big deciding factor for anyone looking to buy a new device, which is why Samsung is again getting in the action this year with the new Galaxy Book 2.

The world’s thinnest smartphone fits alongside your business cards

Kyocera has taken the wraps off of a new smartphone called the KY-O1L. The device is a tiny 5.3mm thick and is specifically billed as being a phone that can fit inside a business card holder.
Social Media

Grow your Twitter audience overnight with these simple tips and tricks

Using Twitter can be intimidating, but these tips will help you feel less inadequate when you look at your follower count. As long as you use a bit of moderation, you'll soon be one step closer to social media fame.

Google Maps brings its real-time journey-tracking feature to iPhone

It's been available on Android for a while now, and now Google Maps has brought its real-time journey-tracking feature to iOS. It lets you choose who to share a journey with, and tracking ends automatically when you arrive.

The five-camera LG V40 ThinQ is now available from the major carriers

LG has finally taken the wraps off the new LG V40 ThinQ, the company's latest and greatest flagship phone that packs a whopping five cameras. Here's how to buy the new LG V40 ThinQ.

A strap for everyone: The best Apple Watch bands you can buy right now

If you have an Apple Watch, you know how easy it is to take off the strap it came with, so why not buy yourself another one? Here we've gathered the best Apple Watch bands we've seen so far and there's something for everyone.

Need a quick battery boost? Try one of our favorite portable chargers

Battery life still tops the polls when it comes to smartphone concerns. If it’s bugging you, then maybe it’s time to snag yourself a portable charger. Here are our picks of the best portable chargers.

Upcoming OnePlus 6T may be available on AT&T, T-Mobile, and Verizon networks

According to a recent report, the launch of the OnePlus 6T could be different from any other OnePlus launch in history. How? It could have the backing of a major U.S. carrier. Here's everything we know about the OnePlus 6T.