Verizon Leads In Wireless Satisfaction

A survey of 1,000 cell-phone users by Strategy Analytics found that Verizon Wireless continues to lead the industry in “user satisfaction.”

The survey, which is part of the firm’s “U.S. Wireless Satisfaction Monitor,” noted the carrier “sets a daunting benchmark for its competition, achieving class-leading ratings for service quality and customer care.”

“Despite a relatively weak device portfolio, sub-par bundled minutes and light youth segment presence relative to Sprint, Cingular [Wireless L.L.C.] and other national operators, Verizon Wireless continues to represent the gold standard in customer satisfaction,” said David Kerr, vice president and global wireless practice leader at Strategy Analytics.

Read the full story at RCR Wireless News.