The survey, which is part of the firm’s â€œU.S. Wireless Satisfaction Monitor,â€ noted the carrier â€œsets a daunting benchmark for its competition, achieving class-leading ratings for service quality and customer care.â€
â€œDespite a relatively weak device portfolio, sub-par bundled minutes and light youth segment presence relative to Sprint, Cingular [Wireless L.L.C.] and other national operators, Verizon Wireless continues to represent the gold standard in customer satisfaction,â€ said David Kerr, vice president and global wireless practice leader at Strategy Analytics.
Read the full story at RCR Wireless News.